Operations and Marketing Coordinator

Kailani Tours Hawaii LLC

Operations and Marketing Coordinator

JOB DESCRIPTION

Do you love to start your day early? Do you wake up every morning with a smile on your face? Do you love the idea of helping others, solving problems, and creating a fun place to work? Are you well presented, highly articulate, and do you possess a solid work ethic? We want you to work with us in our Kona office! Kailani Tours is seeking an exceptional person to assist our guide team with getting organized and prepared for a great day on tour, someone that is ready to help out and be the go-to person for all things operations.

The successful applicant will need to have a desire to learn about our products, our services, and team members. They’ll love the idea of a team that supports our adventure guides and upper management. They will have an ability to connect with our guests on the phone, assist with reservations, and help set up the next day’s tours for our guides. The successful applicant will above all else have a passion for setting up guests for a great vacation, they must love people, and have a desire to deliver amazing customer service. The perfect fit for this position is someone that can handle taking a reservation, packing tour supplies, and running out to swap vehicles if needed. They will relish the challenge of achieving the goals and targets that we set together and sharing in our success. They will love being part of a team that is growing quickly and poised to expand always, in all ways!

This role is highly rewarding for the right person and is a unique opportunity to grow in an industry that is truly exciting! The best candidates will be able to work independently while also having the desire to work in small groups.

POSITION SUMMARY:

• 30% Dispatch – You are the key to getting our guides ready to go in the morning. You are THE morning person with a winning attitude that gets the team fired up for an awesome day of touring. We work with Google Docs, FareHarbor booking software, and a few applications. You will love working off of multiple screens, being multi-tooled, and multi-talented. Must be comfortable with emails, be detail-oriented, and enjoy getting our guests and guides prepared for their tour.

• 30% Tour Preparation – Setting everyone up for success means being able to prepare supplies, inventory, and warehouse equipment for streamlined operations. Basic stocking, cleaning, and ordering will be important to operational flow.

• 40% Various Operational or Marketing Duties – No day is the same. Who knows what the day will bring? Some days you might run a vehicle to the repair shop, another you’ll be doing marketing runs to the hotels, and the next you might be setting up for a group at a restaurant. Ready for whatever!

ACTUAL RESPONSIBILITIES: Being the air traffic controller for the operations team. You know where everyone is at all times. You've got a phone on your hip and can keep the team focused on the day ahead. Emailing vendors for the next day’s tours, verifying meal choices, and taking notes for guides. Assisting the Operations Manager with tour scheduling, managing tour supply inventory and various clerical duties. Any other duties as assigned; including but not limited to: assisting with fleet management, warehouse duties not described above, and limited driving duties that may include van swaps or rescues.

Qualifications

• Proven experience in logistics and dispatching operations
• Strong analytical and communication skills
• Proficiency in using transportation management systems, including Oracle Transportation Management
• Familiarity with GIS and GPS technologies
• Ability to manage multi-line phone systems and maintain phone etiquette
• Experience in fleet management and shipping & receiving processes
• Typing proficiency and data entry skills
• Understanding of supply chain and transportation planning principles

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Operational, Dispatch or Warehouse: 2 years (Preferred)
• Marketing: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Location:

• Kailua-Kona, HI 96740 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Kailua-Kona, HI 96740 (Required)

Ability to Relocate:

• Kailua-Kona, HI 96740: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $22 - $26