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Summary 

As a member of the technology team, the Computer Technician will be involved in a combination of day-to-day tasks to maintain, update, and troubleshoot various tools and platforms, as well as long-term projects to improve existing systems and create new ones.  The Computer Technician is responsible for ensuring the cataloging and maintenance of internal software/programs for Kairos Academies.  

Role Mission

Network & Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaisons from the Technology Operations department to the campus staff by providing technical support and expertise on-site.  The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on Network technology projects and campus initiatives including training, registration support (technical), inventory, and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with to support instruction through highly functional campus technology.

Roles and Responsibilities

• 95% of Asana tickets are completed within 48 hours.
• Work with and report to the Director of Operations & COO on-campus technology requests & network tasks.
• Communicate with all clients within 24 hours about repairs
• Partner up with Helpdesk manager on reporting to identify and track goals and trends
• Complete standard tickets on time and follow up with customers
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support
• Offer technology quotes and solutions for assigned campuses
• 90% customer satisfaction on Ops tickets (Surveys)
• Ensure every ticket completed is bookended with communication with customer
• Educate end users after a job is complete to further knowledge and best practices
• Check back with customer to ensure reliability after service
• Outline and schedule major tasks and milestones to track progress at each site
• Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution
• Escalate major and minor risks to relevant actors
• Lead Information Security and Privacy practices at the campuses
• Build a strong security culture at each campus through risk management, education, and deterrence
• Practice and share best practice around proper use of technology
• Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches
• 100% of Campus Operating Projects completed on time based on Campus Playbook
• Work with Network Team and Director of Operations to develop and communicate plans and statuses on monthly projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY
• Manage time between tasks and projects and collaborate with Director of Operations and Director of Data and Technology
• Has demonstrated effective outcomes and results, and wants to be held accountable for them
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
• Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

What You’ll Do – Accountabilities:

95% of Asana tickets are completed within 48 hours

• Work with and report to the Director of Operations on campus technology requests.
• Communicate with all clients within 24 hours about repairs
• Partner up with Helpdesk manager on reporting to identify and track goals and trends.
• Complete standard tickets on time and follow up with customers.
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
• Offer technology quotes and solutions for assigned campuses

90% Customer Satisfaction on Asana tickets (Surveys)

• Ensure every ticket completed is bookended with communication with customer
• Educate end users after a job is complete to further knowledge and best practices
• Check back with customer to ensure reliability after service

100% of schools are safe and operational one week before FDOS

• Outline and schedule major tasks and milestones to track progress at each site
• Coordinate with campus and network team stakeholders to ensure all dependencies are managed to proper execution
• Escalate major and minor risks to relevant actors

This Job ISN'T For You If You Won't…

• go above & beyond to do what’s best for kids (an innate work ethic is required) 
• figure things out yourself (don't wait for others to teach you, make yourself better)
• adapt to frequent change (rapidly iterate; every level of every team improves every cycle)
• happily give and take constructive feedback 

Who We Are

Now is the opportune moment (the kairos) to reimagine education for the 21st century. Our schools have been recognized by Forbes, Bellwether Education, NBC Today, Education Week, and others as among the most innovative and highest performing in the nation. That's why we replace lectures with engaging projects and dictatorial "behavior managers" with 1-1 executive functioning mentors who help students learn how to manage their own schedule and work habits. Kairos students practice navigating real-world choices (such as when, where, how, and with whom to work) within a safe, supportive school environment. Kairos develops students not just into freethinkers, ready to thrive in a modern economy, but self-governing citizens, ready to lead both themselves and their communities.

Technology Skills 

Competence in Microsoft Office applications and ability to use a variety of computer applications and platforms. Ability to use basic office equipment. Knowledge and experience in using a computer-based student Information Management system.

Safety Duties & Responsibilities 

Every employee of the School has an obligation to know our safety rules and procedures; to teach what they know to others; to recognize unsafe actions and situations; to warn others of unsafe situations; to react to emergency situations and to report hazardous or unsafe practices to those in a position to correct them.

EDUCATION and/or EXPERIENCE

• Bachelor's degree  (B.A./  B.S.)  from a four-year college or university is required.  
• A minimum of 3 years of experience in operations management is preferred but not required. 
• Proven experience managing projects and data
• Experience with developing and maintaining productive working relationships with internal and external stakeholders
• Excellent verbal and written communication skills
• Ability to work as a leader and as part of a team
• Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment
• Relentless results-orientation
• Proficiency in Microsoft Excel, PowerPoint, Word, and data system platforms
• Committed to the mission of preparing educationally underserved children for excellent high schools and colleges​​​​​​​

Starting Salary: $55,000, based on experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness reimbursement 
• Professional Development Opportunities
• Certification reimbursement 
• School Tuition Assistance 

Schedule:

• Monday through Friday 7:45am- 4:00pm 
  • Some weekends and evenings will be required 

Ability to commute/relocate:

• Saint Louis, MO 63118: Reliably commute or planning to relocate before starting work (Required)

Salary : $55,000