What are the responsibilities and job description for the Service Coordinator position at Kairos Home Care Services?
Kairos Home Care Services -
JOB SUMMARY
Responsible for all areas of client care; human resources, intakes, clients, caregivers, scheduling, oversee direct care staff and supervising the care coordinators.
JOB PURPOSE
The Service Coordinator has a variety of roles and responsibilities that must be fulfilled to ensure the smooth functioning of client care. Oversee the team responsible for coordinating and delivering care to clients to support their care as part of programs authorized by their health insurance provider. In this role, you will provide operational and management oversight a team of care coordinators and direct care staff. The ideal candidate will drive the team to maximize the delivery of client care. This role ensures that our clients receive the care they need delivered in a timely and efficient manner.
You will be part of the Case Management Team that reports directly to the Social Worker / Administrator Assistant. As part of the team, the Service Coordinator will be involved in key initiatives and ensuring those initiatives are aligned with the business objectives.
The Service Coordinator will speak to prospective clients to educate them on our services, conduct in-home assessments with disabled adults / seniors and / or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our team of direct care staff, clients and referral-based contacts are all satisfied with our services.
JOB DUTIES AND RESPONSIBILITIES
- Case management liaison
- Manage Client Services caseload while proactively growing it
- Proactively identify operational challenges and gaps and escalate and provide / maintain visibility to senior leadership to help ensure gaps and challenges are addressed.
- Providing after-hours support for our clients and prospective direct care staff (including evenings and weekends) – this support may include e-mail, telephone and / or home visits.
- Responsible to assure excellent customer service to clients, referral partners and others.
- Answering calls from referral sources, prospective clients and / or their family members to educate them about our services and care options and existing clients and conducting follow-up and other client development activities to generate new clients within the service area.
- Respond to client and / or caregivers requesting changes in schedule based on the current day visit hours.
- Enter and change schedules with approval of the client and / or family, inform all changes.
- Monitor and respond to Family Messages in regard to schedules and caregiver change request.
- Oversees direct care staff, including hiring, scheduling and assigning work, reviewing performance, demotions, or terminations. Trains, provides work direction, and problem-solving assistance for direct care workers. Also oversees the daily operations of the Care Coordinators and Field Support Coordinator and backup for the departments.
- After adding a schedule, confirm acknowledgment of care plan and encourage them to ask questions. Inform shift starts.
- Complete Intakes and Appeals.
- Monitor incoming / outgoing facsimiles
- Coordinates and confirms schedule with clients and active caregivers.
- Assist patients and caregiver matching
- Other duties assigned
GENERAL EXPECTATIONS
PERKS OF BEING ON OUR TEAM
REQUIRED
preferred
