Assistant Manager Ambulatory Care Department

Assists an Ambulatory Care Department Manager by supervising assigned operations of a department  providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements; implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing/patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards/performance measures.

• Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state and local requirements.


• Implements and maintains patient care and quality service standards to meet members and internal clients expectations.


• Acts as patient advocate resolving patient care issues.


• Recommends and evaluates processes to improve systems and patient care results across the continuum of care.


• Assists in developing and monitoring budgets and resource allocations.


• Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.


• Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.


• Assists in providing on going staff development.


• Implements and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.


• Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.


• Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Qualifications:

Basic Qualifications:

Experience

·       Minimum two (2) years of experience in ambulatory care or other relevant healthcare experience required.

·       OR

·       Minimum two (2) years in leadership capacity.

Education

·       Bachelor's degree required or four (4) years of experience in a directly related field.

·       High School Diploma or General Education Development (GED) required.

License, Certification, Registration

·       N/A

 

Additional Requirements:

·       Demonstrated interpersonal skills

·       Knowledge of ambulatory care practices/operations/issues.

·       Knowledge of applicable regulatory requirements.

·       Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.

·       Must be able to work in a Labor/Management Partnership environment.

 

Preferred Qualifications:

·       Minimum two (2) years of supervisory experience.

·       Master’s degree preferred.

·       Experience with project management.

·       Knowledge of CSG goals preferred.

 

Notes:

·       For CSG/Outreach Team/Healthy Bones/Clinical Care Management.