What are the responsibilities and job description for the Business Operations Supervisor; Maui Health position at Kaiser Permanente?
Job Summary:
Directs and coordinates business operations services. Functions as a patient advocate. Participates in and collaborates on Region-wide activities relating to areas of responsibility. Supervises assigned staff.
Essential Responsibilities:
- Plans, coordinates, directs, and supervises activities of assigned business operations area.
- Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations.
- Works with appropriate leadership to develop and implement business operations process changes.
- Provides information for and coordinates special projects/activities within area.
- Promotes and supports business operations processes, programs, and methods to enhance quality of service.
- Assists in developing effective and appropriate use of process improvement tools to ensure efficient, productive, quality workflow and environment.
- Establishes effective, collaborative working relationships with leadership.
- Facilitates and collaborates toward improvement and problem resolution.
- Implements work plans and strategies to increase efficiencies.
- Coordinates and facilitates monthly department meetings.
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.
Qualifications:
Basic Qualifications:
Experience
- Minimum two (2) years of appointment, cashiering, or business office related experience.
Education
- Bachelors degree in business administration, related field, or four (4) years experience in a directly related field.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrated knowledge of business operations and organizational practices and procedures.
- Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Preferred Qualifications:
- Minimum one (1) year clerical operations supervisor experience in a healthcare industry.
- Supervisory/lead or project management experience.
