What are the responsibilities and job description for the Communications Operator position at Kaiser Permanente?
Job Summary:
Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.
Essential Responsibilities:
- Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter
- Must possess strong interpersonal skills and the ability to multi-task
- Receive and correctly route incoming calls
- Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned
Qualifications:
Basic Qualifications:
Experience
- Minimum of six (6) months experience providing front line customer service.
- Working knowledge of PCs.
- Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
- High school or equivalent.
License, Certification, Registration
- N/A
Additional Requirements:
Preferred Qualifications:
- Bilingual (English/Spanish). Busy phone experience
Notes:
This is an on call position, days and hours may vary.
