What are the responsibilities and job description for the Emergency Department Clerical position at Kaiser Permanente?
Job Summary:
Registers patients, answers telephones, maintains department records & directs visitors.
Essential Responsibilities:
This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Receives & directs visitors, patients, staff personnel & others
- Answers inquiries to include those concerning general organization, facilities & services
- Refers to others for further information or assistance as appropriate
- Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
- Will document, in KPHC, the need or not for Interpreter
- Provides telephone reception by routing information & messages to other individuals & follows through providing general information
- Answers telephone stating the department & their name
- Maintains the Emergency Department log
- Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
- The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
- Ask before entering a closed curtained area; introduction of self to the patient
- Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
- Prepares, processes & routes a variety of forms
- Prepares, processes & routes a variety of reports & distributes copies of documents as required
- Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
- Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
- Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
- Operates office machines such as the card making machine, computer, Xerox machine as required
- Calls for repairs as needed
- Requests paper charts, if needed & distributes appropriately
- Enters anticipated Ambulance arrivals into the Reddinet Computer
- Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
- Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
- Utilizes Easynet computer process
- Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
- Is responsible for maintaining & keeping their work area clean & stocked as needed
- Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters
Qualifications:
Basic Qualifications:
Experience
• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills
Education
- N/A
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Preferred Qualifications:
- N/A
Notes:
• On-Call Clerical Position working all shifts in the ER which is a 24 hour a day 7 day a week department.
• Guarantee of 20 hours per week.
