What are the responsibilities and job description for the Emergency Department Services Assistant position at Kaiser Permanente?
Job Summary:
Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Observes Environmental Safety Standards.
- Maintains standards of professional behavior established to enhance quality of service.
- Demonstrates competencies in use of KPDS/OPAS mainframe.
- Demonstrates competence in registration protocols.
- Provides nurse/physician and clerical support.
- Provides bedside flow.
- Provides discharge services.
- Provides telephone triage.
- Communicates verbally in a clear and concise manner.
- Demonstrates professional maturity in all interactions with patients and staff.
- Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours.
- Works as a key member of the ED team, under the direction of the nursing and physician staff.
- Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride.
- Demonstrate compliance in all above 4 areas. Examples: make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain you environment and support your team.
- Assume other activities and responsibilities from time to time as directed.
Qualifications:
Basic Qualifications:
Experience
- Minimum of two (2) years' experience in a medical setting.
Education
- High school diploma OR General Education Diploma (GED) required.
License, Certification, Registration
- Basic Life Support
Additional Requirements:
- Skill in handling a multi-line phone.
- Superb customer service.
- General computer knowledge and data entry competence.
- One (1) year experience in hospital or outpatient medical setting.
Notes:
- On-call varied shifts.
- Varied hours 8-hour shifts between the hours of 2:00 pm to 2:00 am.
