Employee Assistance Program Consultant III

Assumes major responsibility for the daily operations of the Employee Assistance Program (EAP) in a particular facility or geographic grouping of facilities, providing service to physicians, employees, and family members. Coordinates the development, delivery, allocation and maintenance of services in regards to assessment and short-term problem solving and referral, committee and workgroup participation, training, organizational initiative support, organizational change support, threat management, critical incident response, and consultation to managers, supervisors, human resource representatives and union representatives.

• Under limited clinical direction and consultative support from management, performs the following: 1) Behavioral health assessment and referral; 2) Short-term problem solving; 3)Consultation and training to managers, supervisors, human resource representatives and union representatives; 4) At the managers discretion, will provide clinical lead support to less experienced staff, providing consultative oversight (e.g., behavioral health assessment, organizational risk management issues and concerns, etc.); 5) Crisis intervention and critical incident stress management in response to employee deaths, adverse outcomes in the healthcare setting and any other event that has the potential to traumatize KP employee(s) and/or diminish their ability to do their job; 6) Serves as a core member on their local Threat Management Team (TMT); 7) Management of projects based on departmental and organizational needs; and 8) Responsibility for daily operations of Kaiser Permanentes internal EAP at the local facility.
• Provide behavioral health consultation to help solve higher-risk and complex/diverse issues. Provide consultation to key stakeholders re: group and organizational intakes. Allows employee/mgr. to effectively address personal and/or work related problems impacting work performance. Helps mitigate organizational liability by helping manage behavioral risk issues. Serves as behavioral health resource to employees and their families, reducing caseload volume of KPs mental health depts.
• Manages client and customer scheduling, requiring complex planning to coordinate with other departments or resources. Interprets less defined guidelines to make recommendations for process improvements and/or enhancements. Works on assignments of diverse and complex scope.
• Uses practice management strategies to optimize time and balance workload. Makes appropriate decisions regarding prioritizing the needs of the business, organizational workflow and managing organizational trends and demands. Exercises considerable judgment to make decisions for less defined and complex issues. Involves interpreting and analyzing established concepts and trends. May require complex decision-making.
• Assesses all new cases and requests for services; determines course of action or seeks consultative support for highly complex and diverse cases/issues. Serves as a resource and/or mentor for less experienced coordinators. Provides project support at the discretion of the mgr or director. Collects and analyzes data to make informed recommendations/decisions which affect the department. Requires in-depth analysis to identify and recommend new solutions for more complex problems. Develops solutions to a diverse range of complex problems, which require creativity and innovation within broadly defined policies and practices.
• Asks direct questions, listening actively and carefully to responses, restating to clarify understanding. Tailors and adapts communication style and content to the client. Communicates observations and sensitive issues in a manner and time-frame that is useful and appropriate. Influences others to adopt new concepts and methodologies. Engages in matters requiring coordination across functional lines. Provides professional/technical guidance to team members.
• Seeks professional consultation and uses Director, Managers and colleagues as internal consultants. Exercises considerable latitude in determining objectives and approaches to assignment. Work is accomplished without considerable direction, and is evaluated upon completion to ensure objectives and performance requirements have been met.
• Provides on-going coaching, enabling team members to develop and improve skills and capabilities that support the effectiveness of the department and/or function. Serves as a technical/professional mentor to team members. Provides project leadership on departmental work, although has no formal supervisory or management responsibilities.

Qualifications:

• Minimum five (5) years as a licensed clinician, with a minimum of two (2) years of clinical experience, to include chemical dependency work, crisis intervention, traumatic stress intervention and short-term problem solving required.

• Masters degree in social work, psychology, or related clinical human services discipline required.

• Psychologist License (California) OR Licensed Clinical Social Worker (California) OR Licensed Marriage and Family Therapist (California)

• Program experience must include training design and implementation, organization consultation.
• Familiarity with management information systems and human resource functions.
• Thorough knowledge of policies, practices and systems.
• Regularly contributes to the development of new concepts, techniques, and standards.
• Considered functional expert in field within KP.
• Frequently contributes to the development of new theories and methods.
• Employs expertise as a generalist or specialist.
• Working knowledge of Microsoft Outlook, Word, and Power Point.
• Must be able to work in a Labor/Management Partnership environment.

• Experience providing management consultations preferred.
• Experience providing training preferred.
• Healthcare service background preferred.
• Program development and project management experience preferred.
• CEAP or CEAP eligible preferred.
• Ph.D in social work, psychology, or related clinical human services discipline preferred.