What are the responsibilities and job description for the Intermediate Clerk position at Kaiser Permanente?
Job Summary:
Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
- Provides telephone reception.
- Takes and returns messages.
- Assists members in obtaining medical services.
- Completes forms associated with member services.
- Provides member/family/visitor instruction and information as directed.
- Uses computerized systems to enter and retrieve member data.
- Assists in tracking of member appointments.
- Books appointments.
- Assists in Quality Improvement projects as directed.
- Promotes quality of service by serving as a resource to members/visitors.
- Orders and maintains equipment and supplies.
- Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
- Apply correct medical terminology, format and abbreviations.
- Type medial and research papers for publication.
- Create graphs and charts.
- Collect and compile cumulative data and statistics.
- Complete worksheets by tallying activities.
- Construct statistical tables.
- Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
- Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
- Performs other related duties as required.
Qualifications:
Basic Qualifications:
Experience
- Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing.
- Ability to compose and edit department correspondence.
- Demonstrates written and oral communication skills.
Education
- High School Diploma/GED
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Preferred Qualifications:
- One (1) year general clerical experience.
- Knowledge of Medical Terminology if required by the department.
Notes:
- This is an on call position, days and hours may vary.
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