NPS/Timekeeping Operations Specialist I

Works with Managers, Supervisors, Timekeepers and others in KP Regions and National Functions who use KP TIME; with Human Resource and payroll systems to ensure accurate reporting of time and attendance every pay period. Monitors access levels for KP TIME users to ensure compliance with timekeeping guidelines set forth in the National TIME Keeping Policy. Provides Manager and Timekeeper training, conducts audits of TIME System and supports testing for system fixes and enhancements.

• Primary facility contact/administrator of the KP TIME System; deals with timekeeping, Labor Contract and pay practice inquiries.  Work involves routine problems of limited scope and use of established guidelines, policies and procedures.  


• Coordinates all local quality control of the KP TIME System. Receives TIME related calls through automated call disbursement system.


• Processes all KP TIME Forms submitted through the Case Tool. Works on issues of moderate scope where analysis of various situations or data required a review of a variety of factors. Works within defined procedures and pratices to determine appropriate action.


• Works daily reports including reviewing daily reports and updating employee profiles to ensure accurate processing of employee timecards. Reviews and approves Pay Period Adjustments for accuracy.


• Works closely with National Timekeeping Compliance and clients for proper documentation.


• Resolves Remedy tickets assigned.


• Communicates all newly established business processes and/or pay practice updates to clients.


• Follows and conducts audit processes, working with National Timekeeping Compliance/NPS/Regional Reports.


• Provides analytical research and program development for the system as well as to ensure quality assurance for daily operations.


• Reviews internal system controls to ensure pay practices are accurately applied and complies with pay practice standards and union agreements as established by Labor Relations.


• Develops an operational and technical expertise of the KP TIME System.


• Attends and contributes towards monthly KP TIME Meetings.

Qualifications:

• Minimum two (2) years of experience with contract/practice knowledge and timekeeping operations experience.

• High School Diploma OR General Education Development (GED) required.

• N/A

• Ability to work occasional weekends or over time as required by special projects and user acceptance testing.
• Applies acquired job skills, business process and company policies and procedures to complete assigned tasks.
• Working knowledge of how to navigate various fields in KP TIME system.
• Strong analytical, interpersonal and customer service skills.
• Ability to learn and apply the understanding of a large, complex organization and its customers.
• Must be able to work in a Labor/Management Partnership environment.

• Payroll experience preferred.
• Associate degree in business or related field.