What are the responsibilities and job description for the Optical Dispenser position at Kaiser Permanente?
Job Summary:
Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.
Essential Responsibilities:
- Patient Procedures and Activities:
- Assemble patient education materials.
- Assist provider in patient examinations and procedures.
- Consult with provider concerning procedures and patient condition.
- Complete patient forms and records.
- Laboratories:
- Clean work area. Attach temples to frames.
- Cut lenses to specified size and shape.
- Fit finished lenses into frames.
- Handle computer printouts.
- Inspect lenses and eyeglasses to verify correct processing of prescription.
- Investigate lost, misplaced or incorrectly filled prescription orders.
- Package eyeglasses in containers for courier pick up.
- Refine shape of lenses by smoothing edges.
- Adjust patient eyeglass frames.
- Assist patient in selecting optical items.
- Examine eyeglasses from laboratory.
- Make minor repairs and adjustments to eyeglasses.
- Maintain optical supplies.
- Measure patient facial features.
- Receive and ship finished eyeglasses.
- Materials and Supplies:
- Fill request for equipment and supplies.
- Maintain and order supplies.
- Maintain records of material usage/inventory levels.
- Clear paper jams and performs routine maintenance.
- Operate copier equipment.
- Administrative and other:
- Collect and compile cumulative data and statistics.
- Maintain department logs.
- Answer telephones and take messages.
- Orient and train new or less experienced personnel.
- Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
- Locate personnel by paging system or beeper.
- Attend conferences, meetings and in-service training programs.
- Assume other activities and responsibilities from time to time as directed.
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Assists members with the selection of frames and lenses.
- Takes orders for eyewear and miscellaneous optical items.
- Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.
- Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.
- Creates and maintains neat, attractive and sales effective frame displays.
- Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
- Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.
- Processes jobs in bench room.
- Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.
- Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.
- Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
- May perform other duties as required.
Qualifications:
Basic Qualifications:
Experience
- One (1) year of recent full-time optical dispensing experience which may include complete optical lab bench room work.
- Current knowledge of optical theory, practices and lab techniques-interpretation of prescription lenses/products available and entire eyewear fabrication process including measure, fit, adjust and repair.
Education
- High School Diploma/GED
License, Certification, Registration
- N/A
Additional Requirements:
Preferred Qualifications:
- ABO Certification.Certificate of completion in Optical Dispensing from an accredited Ophthalmic Optics school.
Notes:
- Will require to work rotating weekend schedule
