Optical Lab Clerk

Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.


• Transmits and orders all eyeglasses prescriptions for the SCAL region.


• Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.


• Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.


• Ensures information received is accurate and appropriate for prescription.


• Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.


• Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.


• Prepares activity, usage, and backorder reports.


• Acts as liaison between vendor, Optical Lab, and branches.


• Communicates with branches on an ongoing basis to resolve order issues.


• Answers telephones, emails and electronic messaging systems to provide service to branches.


• Demonstrates accuracy in communication and data entry.


• Ability to use a manual lensometer, neutralize glasses and final inspection.


• Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.


• Other duties as required.

Qualifications:

• One (1) year experience in Retail Optical or Optical laboratory setting.


• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

• High School Diploma or GED or equivalent basic skills in English and Math.


• Must pass all iVE learn modules within 90 days of employment.

• N/A

• Demonstrated ability to perform all phases of eyeglass ordering, including the technical and associated procedures of eyeglass selection, record keeping and inventory control, phone ordering, and understanding an eyeglass prescription.


• Extensive eyeglass product knowledge.


• Excellent customer service skills.


• Exceptional organizational skills.


• Basic Excel and Microsoft Word required as well as ability to read and interpret computer generated reports.


• Typing 40 wpm.


• Demonstrate optical knowledge with attention to quality and accuracy.


• Ability to maintain accurate records.

• ABO certification preferred.


• Optical Dispensing experience preferred.

Notes:

• Back up 8 hour shift will be 11:00 am to 7:30 pm.