What are the responsibilities and job description for the Surgery Scheduling Clerk (Bilingual) position at Kaiser Permanente?
Job Summary:
Under direct supervision, schedules patients for surgery. Duties include but are not limited to: preparing pre-operative forms, scheduling pre-operative exam(s), scheduling surgery (inpatient and outpatient) admissions, preparing various statistical reports, and coordinates the scheduling of courtesy surgeons.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Processes and/or schedules all surgery scheduling requests. Coordinates and schedules all pre-operative appointments. Collects surgical service statistics. Monitors surgical service block utilization. Interacts with and assists patients and family members, in person and telephonically in answering questions and in scheduling surgeries and ancillary activities, including but not limited to preoperative exams, tests and completion of required forms. Assume other activities and responsibilities from time to time as directed.
Qualifications:
Basic Qualifications:
Experience
Two- (2) years-previous medical office or clinic experience scheduling patients for pre-surgery work ups and/or surgery appointments. Typing 25 wpm or as required by facility. Knowledge of and experience with pre-operative test requests and screening procedures. Ability to utilize communications skills effectively with physicians, clinic and hospital staff and patients.
Education
- Completion of a Medical Terminology course offered by an accredited educational institution.
License, Certification, Registration
- N/A
Additional Requirements:
Bilingual (English/Spanish) Level I required.
Preferred Qualifications:
Notes:
- This is an on-call position, days and hours may vary.
Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.
