General Manager Edgartown, MA

Opportunity :

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The owner of the magnificent Harbor View Hotel, est. 1891, located off Lighthouse Beach, the gateway to historic Edgartown Harbor on Martha’s Vineyard, has a rare and exciting opportunity for an exceptional hospitality industry professional. After a vast multiyear renovation and repositioning, the luxurious hotel’s ownership is seeking a skilled leader to oversee its operating programs including restaurants, bars, room service, amenities, private onsite catering, hotel front office, and housekeeping and high touch guest services.

Summary :

Working closely with the owner, chief operating officer and corporate office sales, marketing and finance team, the General Manager will embrace and ensure fulfilment of the owner’s curation of services and guest experiences in the hotel’s luxury setting. Alongside the operating department managers, the General Manager provides the vision, leadership and strategy to inspire our team to deliver exceptional service, accommodations and cuisine and drive financial success at the highest level in the industry. Strong communication, training skills, and problem solving in a fast-paced, high-volume setting are essential, as are exceptional skills in building guest relationships, community clientele, and entrepreneurial spirit.

Essential Job Functions and Primary Responsibilities :

• Provide the vision, leadership, and strategy to inspire all team members to deliver exceptional facilities, hotel services, food and beverage, cuisine and drive financial success.
• Ensure that all operations at Harbor View Hotel exude operational excellence and professionalism, guided by the Forbes Training Standards as a road map for service excellence.
• Manage all department managers and day-to-day operations to the highest standards within budgeted guidelines.
• Preserve excellent internal and external guest service.
• Recruit, train, and appraise talented personnel.
• Establish performance targets, staffing schedules, and all Front and Back of House policies and procedures.
• Lead the hotel and larger leadership teams with a clear message, sound judgement, patience, persistence, and generous feedback.
• Provide operational support to execute successful food and beverage programs and drive profit to the bottom line with solid financial controls.
• Oversee compliance with health and safety regulations and a complex set of historic, cultural, and permitted restrictions unique to the Harbor View Hotel.
• Assist managers with work schedules, payroll, checkbooks, billing, ordering, inventory, and staff training.
• Identify and execute opportunities for guest recovery to build meaningful guest experience.
• Other applicable tasks assigned by Hotel Owner / Chief Operating Officer.

Qualifications Required :

Qualifications Desired :

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