What are the responsibilities and job description for the Technical Project Manager position at Kaizen Labs?
Job Description
Job Description
Who Are We?
Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?
Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.
Kaizen’s software currently serves ~1.5 million residents across the country and this number will increase to 7 million in the first half of 2025. Some of our partners include the City of Santa Clarita, MetroParks of Butler County, and the Town of Weymouth. Here is a quick video capturing the essence of our work with Pima County, AZ!
Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.
The Role
As a Technical Project Manager, you will play a pivotal role in the successful implementation of Kaizen’s software solutions for our customers. You will bridge the gap between customers and our engineering team, ensuring that all technical requirements are understood and effectively translated into actionable tasks. You will oversee the entire implementation process, from gathering customer requirements to deployment, ensuring projects are completed on time and according to customer specifications.
Location
This is a hybrid role. You will be expected to join our team in person in New York City for three days a week.
What You’ll Do…
Collaborate closely with customers to gather technical requirements and translate them into actionable tasks for the engineering and product teams.
Manage the end-to-end project lifecycle of customer implementations, ensuring timely delivery of solutions.
Coordinate internally with cross-functional teams to define and prioritize implementation needs.
Provide technical support and guidance throughout onboarding, training, and deployment phases for our customers.
Develop and maintain project timelines, milestones, and deliverables for customer implementations.
Create and maintain technical documentation for implementation processes, ensuring smooth internal and customer-facing communication.
Develop and implement scripts, integrations, or low-code solutions to optimize customer workflows and ensure smooth integration of our software solutions.
Troubleshoot technical issues and escalate them to engineering when necessary, ensuring prompt resolution.
Identify bottlenecks in the implementation process and proactively work to improve workflows and optimize team efficiency.
Regularly communicate status updates alongside an implementation specialist to customers and internal teams to ensure alignment on progress and timelines.
Conduct technical training sessions for both internal teams and customers to ensure a successful post-launch experience.
Track customer requests and ensure all stakeholders are aligned on project objectives.
What You’ll Bring…
5 years of experience in a SaaS environment in technical project management, solutions engineering, or sales engineering.
Proven track record of managing and executing successful software implementations with multiple stakeholders.
Experience with project management methodologies and tools like Jira, Linear, Asana, Monday.
Ability to translate technical concepts into non-technical requirements for clear communication with all stakeholders.
Strong problem-solving, troubleshooting, and critical thinking skills.
Excellent organizational skills and ability to manage multiple projects simultaneously.
Excellent communication and customer-facing skills, with a focus on building and maintaining strong customer relationships.
Strong Candidates May Also Have…
Experience in SaaS platforms, cloud technologies, or enterprise software deployments
PMP Certification or willingness to obtain one
An understanding of APIs, integrations, and software deployment.
Benefits & Company Salary Range
PPO health care plus premium coverage for dental & vision
Unlimited PTO
Competitive equity grants
Employer-sponsored 401k plan
130k - $150k, depending on experience
Salary : $130,000 - $150,000
