Concessions Manager

Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African inspired resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.  
 
We are inviting you to apply for the open Concessions Manager role.  In this hands-on position, you will oversee the waterpark concessions operations, planning, organizing, training& leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service/satisfaction, food quality, cleanliness, and sanitation of the concession’s dining/kitchen area.

Requirements: 
 

• 4-5 years’ experience in high- volume restaurants, bars, banquet kitchen, or quick service food management is required.  

• General food and beverage knowledge involving at least 3 years of front-of-the-house operations and/or assistant management positions in a hotel, resort, or fast-food management setting is preferred. Prior restaurant or fast-food restaurant experience and supervisory experience of staff is a must. It is preferred that the person has at least 2 years of directly related experience.

• Prior experience with P&L accountability and/or managed food service experience with a proven ability to successfully control food costs is needed.  

• Knowledge of state and local food safety regulations, with valid ServSafe Certificate or ability to quickly gain certification. 

Highly sought after, but not required: 
 

• Bilingual (Spanish). 

• Previous work for a family-owned company. 

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.  

Company Mission  

We promise to deliver products and services beyond expectations.  

Recruiting Vision  

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.  

A Sampling of Our Benefits  

Our team enjoys a comprehensive and attractive benefits plan:  

• Promotion from within  

• Mental, Financial, Physical, Work/Life and Career wellness initiatives  

• Educational opportunities  

• Full and varied benefit package available for full-time associates  

• 401(k) with company match  

• Appreciation days, parties, and retention programs  

• Paid time off and holiday pay  

• Discounts and resort perks  

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards.  

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).  

Kalahari Resorts & Conventions is an equal opportunity employer.