What are the responsibilities and job description for the Conventions Services Manager position at Kalahari Resorts & Conventions?
Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-inspired resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for our open Convention Services Manager position. In this role, you'll service assigned groups and special events, preparing both types for successful event execution. In this role you will work closely with event planners by planning the details of their agenda, room set up and menu design. The key to being successful is to ensure that a “beyond expectations” experience is delivered. Additionally, you'll optimize revenue goals by suggesting menu enhancements that align with clients' needs.
We offer a base pay plus commission compensation model. You'll receive a base salary, commensurate with experience, along with revenue-based commission opportunities, allowing you to grow your income based on your success.
REQUIRED EXPERIENCE:
- Previous experience in a hotel/resort with event space of at least 20,000 sq. Ft. and heavy group volume is required.
- 2-5 years of catering manager/conference services manager or similar event planning experience.
- Experience detailing & managing large (1000 people), complex multi-day events with many moving parts.
- Experience with negotiating changes in complex programs.
- Skilled multi-tasker.
- Competency in Microsoft Word and Excel.
PREFERRED EXPERIENCE:
- Sales experience to up-sell food, beverage, and meeting room services.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
- Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off and holiday pay
- Discounts and resort perks
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
