Evening Resort Supervisor

Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The resort, with its African-inspired design, is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our open Evening Resort Supervisor position. This is a lead afternoon and evening position that involves being the “ears-and-eyes” of the property for the general manager, assistant general manager and/or manager-on-duty. You would be moving about the property for most of your shift while being a service ambassador to all guests and associates while providing a safe environment for all persons on company property. In this role, it is purposed that you work a weekly schedule of four ten-hour days. Weekends and some holidays will be required.

Key Responsibilities:

• Approach all encounters with guests and associates in a respectful manner
• Hold fellow associates accountable for their activities in the absence of a manager on property
• Tour the resort with a keen eye for detail, and provide details for housekeeping, common area or maintenance to address
• Encourage safe and efficient resort operations
• Ensure that our associates are attentive, friendly, helpful, courteous, and maintain good communications and teamwork to all guests, managers, and fellow associates
• Serve as a security officer if needed for special events
• Assist with an accident report if needed
• Potentially respond to crisis situations and act according to rules and regulations of Kalahari Resorts and by local and state laws
• Be familiar with all in-house groups
• Host Daily Standup meetings for the evening shift(s)
• Do checks of the resort perimeter, including all parking lots.
• Lock all exterior doors after all events of the day have ended.
• Walk associates/guests to their vehicles if they feel unsafe.
• Record names and room numbers of guests with whom you have had contact outside of their rooms
• Enforce and report parking lot situations
• The ability to be proactive, flexible, and take on the most effective role at any given time.
• Help lost children reunite with a family member/chaperone
• Be able to work with and assist local law enforcement and safety personnel.
• Keep associates updated on local weather conditions and advisories.
• Assist guests with lockouts.
• Provide the utmost in confidentiality with every action taken
• Must be able to adapt to a broad range of customer interactions, inquiries, and challenges.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
• Must maintain composure and objectivity while under pressure.
• Must be able to deal effectively with internal and external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger and collect accurate information

Physical Requirements:

• Ability to move, walk, and patrol constantly, property and resort grounds throughout the shift (up to 10 hours)

Desired Experience:

• Three years' experience in a customer-focused supervisor or manager role in either: hospitality, food and beverage or retail
• Driver's license
• General knowledge of the principles and practices of hotel management preferred

If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.