What are the responsibilities and job description for the Front Desk Supervisor position at Kalahari Resorts & Conventions?
Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, a full-service spa, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops, and a state-of-the-art convention center.
We are inviting you to apply for our Front Office Supervisor position. In this position, you'll be responsible for assisting the front office management team while providing courteous and efficient service to all guests. You will be a resource for the many questions our guests may have and ensure guest satisfaction before arrival and through their stay. You'll use our property management system to assign rooms, make keys, view and make notes in the guest's folio, and handle payments.
With this position, we do require a background of at least 2 to 3 years progressive experience in a hotel, resort, or related field, be proficient in Windows software, be able to convey information and ideas clearly, be able to work well in high pressure situations and maintain composure. Flexible long hours are sometimes required.
If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life, and Career wellness initiatives
- Educational opportunities
- Full and varied benefits package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days, and holiday pay
- Discounts and resort benefits
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and guests. Recognition includes Forbes' America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020); and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
