What are the responsibilities and job description for the IT SUPPORT ANALYST position at Kalamazoo County Government?
GENERAL SUMMARY
The purpose of this job is to serve as a technical resource for a department, court, and/or elected office or the County. Troubleshoots, analyzes, diagnoses, and identifies solutions to technical issues. Provides training on software and hardware use. Depending on assignment, may configure applications, oversee the work of vendors, analyze data, develop custom reports, maintain tools or systems in support of business needs, and oversee inventory.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Works with end-users to provide competent, reliable, and effective technical support for hardware and software-related issues; escalates issues to the next level as necessary.
- Performs software, hardware, and other peripheral configuration, installation, repair, and maintenance for end-users.
- Documents requests, monitors progress, and tracks problem resolution; identifies patterns of failure; researches bug fixes, implements solutions; and communicates with management regarding unresolved problems.
- Creates and maintains various types of documentation, such as user manuals, computer operational procedures, and technical documents.
- Creates and manages Active Directory objects, including user accounts, workstation objects, security and distribution groups, organizational units, network printers, and group policy objects.
- Performs installation and maintenance of network and telecommunication cable infrastructure, support structures, and terminations.
- Analyzes enhancements and changes other Information Technology staff perform concerning core applications, department-specific applications, and Windows operating systems.
- Performs related work as required.
MINIMUM QUALIFICATIONS
Required Education and Experience
- 6 months training beyond High School
- 3 to 5 years of related work experience troubleshooting and resolving problems experienced by end-users
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
Required Licenses or Certifications
It may require obtaining specific certifications based on the assignment
VETERANS are encouraged to apply. Please provide your joint services transcript with your application.
Pay Scale-108
Monday-Friday 8:00 a.m.-5:00 p.m.
Type : INTERNAL & EXTERNAL
Location : IT-TEAM2
Job Family : COORDINATOR EXEMPT
Posting Start : 03/17/2025
Posting End : 03/21/2025
Details : BENEFITS INFORMATION
MINIMUM SALARY: $58,198.40
Salary : $58,198
