Program Assistant

Position Summary: The Program Assistant supports the mission of KLF by working under the general supervision of the Program Operations Manager to assist with KLF hunger-relief program operations.

Essential Functions: Main duties will include (but are not limited to):

• Assisting in the Call Center by scheduling appointments and addressing client questions and concerns
• Packing daily food orders, checking-in scheduled households, and loading vehicles
• Preparing orders for caseworkers and other social service professionals
• Working directly with clients to determine food needs and prepare food orders.
• Assisting with home deliveries as needed
• Abiding by the KLF standard food order as well as food safety protocols
• Maintaining composure and professionalism when dealing with clients
• Some nights and weekends may be required.
• Supports other pantries and KLF programs as necessary.
• Frequently works in an environment that has extreme conditions.

Non-Essential Functions:

• May perform additional duties, as assigned.

Universal Competencies:

• Mission, Service, and Urgency
• Integrity, Stewardship, and Accountability
• Respect: Inclusion, diversity, and equity
• Collaboration and teamwork
• Communication
• Organizational improvement and professional development
• Dependability and flexibility

Minimum Requirements:

• High school diploma or GED or equivalent work experience.
• One (1) to three (3) years’ experience working with volunteers and/or in community outreach.

General Knowledge:

• Excellent customer service, interpersonal, and relationship-building skills.
• Ability to think creatively and show initiative to solve problems, both specifically and systemically.
• Demonstrated ability to maintain confidentiality and exercise good judgment.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
• Demonstrated experience with and ability to learn various computer applications.
• Dedication to alleviating food insecurity in our community in a dignified manner.

Preferred Requirements:

• Associate degree in a human services field, or equivalent.
• Ability to speak and understand languages in addition to English.
• Understanding of safe food handling procedures.

Physical Requirements:

• Frequently required to use hands and fingers to handle, feel, or operate equipment and reach with hands and arms.
• Frequently required to lift, move, carry, pull and push files/objects up to 50 pounds while sitting, standing, climbing, or walking.
• Required to regularly speak clearly and hear.
• Required to regularly stand and walk.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Occasionally in the general office environment, lighting and temperature are adequate.
• Noise level is usually moderate/conversational.
• Exposed to temperature conditions common at the time.
• Frequently exposed to outdoor climate and warehouse conditions.

Work Contacts

• Regularly demonstrates superior teamwork skills.

This job description is an example of the general requirements of the position and is not intended to be exhaustive or all-inclusive.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you ever worked or volunteered at a non-profit organization?

Ability to Commute:

• Kalamazoo, MI 49001 (Required)

Ability to Relocate:

• Kalamazoo, MI 49001: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18