Technology Support Specialist

The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Technology Support Specialist at Allegan Public Schools in Allegan, Michigan.

The essential responsibilities for this position include but are not limited to:

· Resolve help desk requests, provide regular updates, status, and completion information so end users are well informed

· Deploy, configure, and repair Windows laptops, Chromebooks, tablets, mobile devices, monitors, printers, phones, etc.

· Troubleshoot and repair connectivity issues with wired and wireless networks

· Provide level 1 support on educational and productivity applications such as Google Workspaces, Office 365, etc.

· Mount or replace wireless access points, telephones, surveillance cameras and card readers in collaboration with the network team

· Support classroom technology and audio-visual systems including interactive displays, wireless projection, projectors, document cameras, sound systems

· Perform initial troubleshooting and support for door access controls

· Replace UPS batteries as directed by the network team

· Troubleshoot, clean, and aim surveillance cameras

· Responsible for maintaining accurate inventory of district devices and parts

· Provide support at other districts as needed

· Train and mentor new technology support specialists

· Assist the helpdesk, network and systems teams as needed

· Follow standard operating procedures (SOP’s)

· Regular and consistent attendance

· Other duties may be assigned

Qualified candidates will have a high school diploma/GED, a CompTIA A Certification, or related relevant experience and/or training.

Technical certifications are preferred; examples include CompTIA, Microsoft, Google, AWS, Rukus, Avigilon, security-related, or cloud-related

This is a 12-month calendar position in job grade 14T with a yearly rate of pay between $41,613.84 and $55,164.96.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Executive Director of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.

Job Type: Full-time

Pay: $41,613.84 - $55,164.96 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• Monday to Friday

Work Location: In person

Salary : $41,614 - $55,165