What are the responsibilities and job description for the Guest Services Coordinator position at Kaleidoscope Salon?
About us
Kaleidoscope Salon is a small business in Chattanooga, TN. We are professional, fast paced, agile and our goal is to Enhance the Guest experience through world class customer service.
Responsibilities:
· Take telephone calls and respond to inquiries put forth by guest
· Schedule appointments and ensure that any cancellations or readjustments are taken care of
· Make follow up call, text or email to guests to remind them of their appointments
· Determine which hair stylist will be suitable for a guest in question. Know your stylist strengths to ensure the guest satisfaction.
· Ensure that hair stylists books are booked correctly. Service templates and pricing must be memorized
· Provide guest with information on products and techniques used during hair cutting and styling activities
· If a guest informs you they are allergic to any hair products, make sure that hair stylist is aware of this information
· Take and record guest contact information in the salon database
· Operate the cash register, take payments for services rendered and issue change and receipts
· Ensure that the cash drawer or register is balanced at the end of the shift
· Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available
Requirements:
· Capable of lifting up to 25 pounds, bending and twisting and standing for long periods of time.
· Experience as a receptionist or similar.
· Exceptional customer service skills and professional phone manner.
· Experience with SalonBiz software or willingness to learn.
· Bachelor's degree preferred, but high school diploma/GED required.
· Overachieving attitude and enhanced work ethic.
· Must be able to work Saturdays.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 12 – 18 per week
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Chattanooga, TN 37405 (Required)
Ability to Relocate:
- Chattanooga, TN 37405: Relocate before starting work (Required)
Work Location: In person
Salary : $14