Creative Account Manager

Kaleidoscope is a creative collective of thinkers, designers and makers that together connect people and brands.

At Kaleidoscope, we believe the most effective brand solutions require both abstract thinking & tangible results. And like a kaleidoscope that combines colors, shapes and forms to allow us to view the world through a unique point of view, our creative collective of thinkers, designers and makers come from all walks of life and flex all types of skills to provide fresh perspectives rooted in Strategy, Design and Prototyping.

THE ROLE 

The Account Manager is responsible for achieving and maintaining client satisfaction by ensuring projects are delivered on scope, on time, and on budget. As an Account Manager, the expectation is flawless project management and emerging in the ability to provide strategic insight to establish a strong relationship with your clients to grow the existing business while adding value to new business opportunities.

You are the perfect fit for this role if you are a firm believer that your client’s goals and success are YOUR goals and successes. You are passionate about being a resource and providing efficient service as it relates to current and future trends, technology and information affecting your client’s business, the industry and Kaleidoscope. You are aware of the landscape and can provide council on strategies and tactics that position your clients for success. You listen more than you talk and the question you find yourself asking each day is “What does my client need next?”

• Fluent in Kaleidoscope’s design and production methodologies and can effectively manage and apply it to multiple projects, on time and on budget. 
• Proactively identify and scope out client’s needs and the next project. 
• Based on the complexity of the project and/or client, you are able to own the approach and accountable for the deliverables. 
• Maintain accurate budget records and track projects against that budget. 
• Proactively uphold the systems and processes that capture potential over-budget situations and effectively address those situations with your Account Director  
• Consistently follow-through on each respective client to ensure that budgeted revenue is billable, collectible and we remain profitable. 
• Understand the role of brand strategy and can leverage this knowledge to effectively inform decisions and recommendations. 
• Develop a minimum of two case studies or contribute to industry expertise (via blog, publication, etc.) on an annual basis. 
• Assist with the team on partnering with ECD, SDCGD and SD to deliver client acquisition and develop organic business opportunities that are known and unknown.

• 3 years in an Account Services or Management, Marketing, Merchandising, PR, role or a related field
• Experience with brand packaging and/or identity design experience with a major CPG brand, a plus
• Proven experience managing, servicing, and/or growing a book of business
• Excels in both an independent and team environment.

• BS/BA in Marketing, Business, Communication or equivalent.

At Kaleidoscope, we value our team members and strive to provide them with a competitive benefits package that supports their well-being and helps them achieve their financial and personal goals. In addition to a great studio space, unlimited Starbucks coffee, and awesome people (and sometimes dogs) to work with, we offer a comprehensive benefits package for full-time team members, including:

- Flexible work arrangements, including work-from-home options and flexible hours, for certain roles;

- Generous PTO/Floating Holidays, Paid Holidays, and Paid Parental Leave to support work-life balance;

- Health, well-being, and retirement benefits, including medical, dental, and vision insurance;

- 100% employer-paid Basic Life and AD&D Insurance;

- Voluntary Life Insurance for additional coverage for yourself, partner, and children;

- Voluntary Short-Term and Long-Term Disability Insurance (STD and LTD) for added financial protection;

- 401(k) plan with a generous employer match to help you plan for your future;

- Employee Assistance Program - free and confidential support for you and your family.

We are proud to be an equal opportunity employer. Upon hire, candidates are required to provide proof of authorization to work in the United States.

Salary : $55,000 - $81,000