What are the responsibilities and job description for the Kalispel Slot Floor Supervisor position at Kalispel Casino?
Job Description
- Ensure compliance with Kalispel Tribe of Indians – State of Washington Gaming Compact, Internal Controls, NIGC regulations and Kalispel Casino Policies and Procedures.
- Promote player’s club card usage by offering new member sign ups and card reprints for existing player’s club members.
- Assist with non-alcoholic beverage service as needed.
- Communicate accurate knowledge of casino promotions and property-wide events to guests and players.
- Apply positive communication and interpersonal skills with guests, (internal and external) at all times.
- Observe and maintain contact with patrons and renders assistance as necessary.
- Initiate notification, verification and assist with jackpots and hand pays accordance with current Kalispel Casino gaming regulations.
- Celebrate all winnings with the player creating a lasting and special moment for them.
- Contact required personnel for malfunctions requiring technician assistance.
- Maintain excellent grooming and personal conduct according to Kalispel Casino Standards.
- Monitor and correct minor machines malfunctions, including changing paper and Bill Validator Jams as well as completion of Machine Entry Access Logs.
- Evaluate Slot Attendant performance, issuance of formal evaluation forms, including improvement plans and follow up sessions.
- Ensure the highest possible standards of guest satisfaction.
- Maintain Team Member relations in a fair and equitable manner in an environment conducive to that goal.
- Take charge during assigned shift and is available to give advice and direction to the Slot Attendants.
- Department conduit for information traveling up and down the Slot department organizational structure.
- Assist Slot Operations Manager in interfacing with other departments to facilitate guest service.
- Assist Slot Operations Manager in the daily activities of the Slot department.
- Coaches others in an effort to correct substandard performance.
- Assist in maintaining slot floor security by notifying appropriate personnel of any suspicious activity.
- Prepare floor schedules and breaks.
- Ensure control/protection of company assets.
- May be required to assist in conducting investigations into resolution of variances to ensure compliance with Kalispel Casino policies and Team Members integrity levels.
- Assist Slot Attendants in maintaining a clean gaming floor.
- Available and willing to work any changes in hours deemed necessary for business levels.
- Responsible for maintaining a consistent, regular good attendance record.
- May be required to be a panelist for the Internal Review Board Hearing.
- Perform all other duties as assigned by the Slot Operations Manager.
- This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
Assist the Slot Operations Manager in supervising the Slot Attendants.
Education, Experience & Other Requirements
- High School diploma or GED.
- One year of slot experience or one year of supervisory experience in a customer service oriented environment
- Food Handlers Permit
- Ability to pass Title 31 Compliance Testing & PCI.
- Job offer contingent upon successful completion of background check and pre-employment screening.
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
