What are the responsibilities and job description for the Member Service Attendant position at Kalispel Tribe Economic Authority?
Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
Essential Duties and Responsibilities
- To understand and respond to all member and guest needs and requests in a timely and professional manner and in conjunction with Kalispel Hospitality.
- To greet all members and guests upon their arrival and assist them with their golf bags and any directions or information they may need.
- To maintain, in appropriate area; an ample and orderly supply of golf cars.
- To keep organization and cleanliness of bag room, golf car storage, staging areas, and practice facilities.
- To safely transport members and guests who are walkers up the hill to the #10 tee boxes using our shuttle.
- To approach all members and guests at the end of their round and offer to clean their clubs and assist them in returning their golf cars.
- To volunteer to help the member or guest transport their clubs to the car, upstairs bag rack, or other location.
- To follow all specified procedures to satisfactorily perform routine daily tasks including: opening and closing the bag room and golf car storage area; preparing member’s clubs who will be playing golf that day and cleaning/storing them at the end of their round; collecting and cleaning range balls; cleaning, storing, and charging golf cars; removing trash from staging areas and driving range.
- To perform basic routine service on fleet of golf cars including maintenance on batteries and tires and performing complete details on golf cars.
- To participate in the set up and breakdown of the Club’s golfing events.
- To advise the golf professional staff of any member or guest complaints so they may be professionally resolved.
- To be knowledgeable about all goods and services offered by the Club and to actively promote them to our membership and guests.
- May be required to be an IRB panelist.
- Responsible for maintaining a good attendance record.
- This job description does not list all of the duties of this position.
Physical Demands
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry push, pull or otherwise move objects.
- This position requires significant amounts of standing or walking as well as driving golf cars and other motor vehicles in a seated position.
- The majority of the work for this position will be performed outside and exposed to the natural elements (hot, cold, rain, wind, etc.).
Work Environment
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Travel Requirements
Local travel is required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week.
Experience
Preferred- Basic golf knowledge preferred.
Education
Required- High School or better in High School/General Educa
Licenses & Certifications
Required- Drivers License
- Tribal Work Permit
Skills
Required- Problem solving
- Organizational Skills
- Equipment Operation
- Customer Service
- Cash Handling
