Spa Concierge

Job Description

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest and department Policies and Procedures.
• Ability to promote and effectively sell Spa products and services.
• Effectively schedule spa/salon services for individuals and large groups utilizing spa reservations software system.
• Recommend and up-sell various spa services to guests.
• Ability to accurately request, input and access data in computer
• Ability to remain stationary at assigned post for extended periods of time
• Operate Spa’s point of sale process and effectively handle cash and credit card transactions.
• Ability to perform job functions with minimal supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with all individuals who approach the Spa Reception area
• Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to focus attention on details.
• Greet each guest with a warm welcome and a fond farewell.
• Dispensing and serving of wine.
• Answer telephone within 3 rings, using scripted spa telephone etiquette.
• Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
• Handle guest complaints in a positive manner and ensuring guest satisfaction.
• Provide treatment providers with an accurate daily schedule throughout the shift.
• Ensure that treatment providers are aware of the arrival of all guests.
• Successfully complete the training process.
• Notify spa management of any maintenance needs and service recovery issues.
• Perform any task deemed necessary by management.
• Ensure accuracy of all monies. Keep bank secure at all times.
• Responsible for any assigned keys and the security of them.
• Access all functions of computer system in accordance with spa specifications.
• Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
• Use guest names at all times.
• Attend all required meetings and training sessions.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education, Experience & Other Requirements

• High school diploma or general education degree (GED).
• Three plus years of retail experience in an upscale retail environment; example 3 diamond Spa, Cosmetic, Boutique.

• Mandatory Alcohol Server Training (MAST) certification.

• Obtain Washington State Food Worker Card.

• Hepatitis A vaccination.

• Hepatitis B shots.

• Complete NQRC Alcohol Server Training.

• Job offer contingent upon successful completion of background check and pre-employment screening.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

Skills

• Communication Skills
• Problem solving
• Organizational Skills
• Equipment Operation
• Customer Service