Sports Wagering/OTB Floor Supervisor

Job Description

• Ensures the highest possible standards of guest satisfaction and Team Members relations are maintained and carried out in a fair and equitable manner in an environment conducive to that goal.
• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Provide direct overview services to all phases of the Sports Wagering/OTB operation to ensure the integrity of the game.
• Accurately process a high quantity of small and large denomination guest transactions including placing sports wagers.
• Must have a full understanding of all wagers offered on betting board with the ability to explain to guests as needed.
• Properly process any voided wagers.
• Maintains high quality guest service and guest rapport.
• Ensures compliance with Tribal, State, Federal, and NIGC regulations.
• Ensures control/protection of company assets.
• Provide direct overview services to all phases of the Sports Wagering/OTB operation to ensure the integrity of the game.
• Takes charge during assigned shift and is available to give advice and directions to the department.
• Sees that gaming procedures and regulations are properly implemented and adhered to.
• Ensures that team members maintain accuracy of sales and payouts.
• Ensures a positive team-working environment and encourages and motivates team members.
• Ensures high level of guest satisfactions 'and maintains an environment conducive to that goal.
• Assists Sports Wagering Manager in interfacing with other departments to facilitate guest service.
• Performs Sports Wagering Attendant and OTB Attendant duties when needed.
• Responsible for communicating changes, policies, procedures and all others to staff.
• Actively participates in ongoing staff training.
• Ensures that shift is properly staffed.
• Verifies all big wins and jackpots in accordance with current Kalispel Tribal Gaming regulations.
• Orders supplies.
• Has working knowledge of each writer station machine and main station computers.
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Performs supervisory functions, when acting as relief shift supervisor. These functions are defined as follows: Overseeing that duties are performed and services provided according to company and department standards; addressing deviances from these standards and correcting deficiencies in conjunction with the Sports Wagering/OTB Supervisor or Director of Table Games; carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Education, Experience & Other Requirements

• Associate Degree (A.A) from a two-year college or technical school preferred.
• 1 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to handle cash accurately.
• Cash handling experience required.
• Ability to obtain and maintain a Class III Gaming License.
• Title 31 regulations.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.