Internal Customer Support Specialist, Counterbalance

Internal Customer Support Specialist, Counterbalance- Kalmar USA- (Onsite-Ottawa, KS)

Compensation:

• Base Salary: Starting @ $70,000.00 to $75,0000.00
• Eligible for Annual Bonus
• Eligible for Annual Salary Review/Increase

Who is Kalmar?

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centers and to heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.

Our offering consists of cargo handling equipment, automation, software and services. The Kalmar product range includes ship-to-shore cranes, rubber-tired and rail-mounted gantry cranes, straddle and shuttle carriers, reach stackers, empty container handlers, terminal tractors and forklift trucks. Kalmar’s offering also covers maintenance contracts, technical support, spare parts, training and crane upgrades and Kalmar One automation system.

What makes Kalmar GREAT:

• Kalmar’s commitment to sustainability- The ongoing transition towards a decarbonized and more sustainable world impacts Kalmar in many ways. We contribute to the transition to a 1.5°C, circular world by solving our customers’ sustainability challenges. At the same time, we take action to ensure that our environmental ambitions are founded on safe, inclusive, transparent and ethical business practices.
• Diversity, Equity and Inclusion: At Kalmar, we cherish diversity and are committed to fostering an inclusive culture and workplace. We treat every employee as a unique individual and ensure equal opportunities for all, regardless of gender, age, ethnicity, nationality, or sexual orientation. We believe that everyone deserves respect, equality, and a strong sense of belonging. Our approach involves recognizing and celebrating individual expertise and needs, while treating our employees and engaging with our suppliers and customers with fairness and respect.
• Leadership: For us, leadership isn't just a title. It's a commitment to empowering individuals and fostering collective success.
• Personal Development: As part of our learning philosophy, we aim to offer our employees opportunities for internal transfers, job rotations, and involvement in challenging projects and assignments. In our belief, development always starts from an individual's own thirst for growth. That's why, at Kalmar, we prioritize regular development discussions, ensuring that your career aspirations are not just heard but actively supported.

Kalmar offers an EXCELLENT employee benefit's package including:

• Medical, Dental, Vision & Life insurance option effective on the first day of employment.
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (2X’s annual salary, max $300k) (Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan –company matches first 6% of employee contributions into the 401K plan,
• 401K Plan-employees are eligible to participate on the 1st day of the month following 30 days of employment- employees are 100% vested immediately upon enrollment (no waiting period)
• Tuition reimbursement & Professional Development Assistance offered and more….

Making your next move count

Purpose of Position:

The purpose of the Internal Customer Support Specialist position is to provide reporting and market analysis regarding Market Share to the Director of Counterbalance Sales, assist in counterbalance sales efforts and managing 3-4 small market counterbalance dealers.

Main tasks and responsibilities:

• Maintain CounterBalance Dealer Scorecard
• Manage market intelligence as available through ITA and EDA organizations
• Field Customer Inquiries
• Manage Leads and distribute appropriately to Key Accounts team or dealer network
• Plan and provide onsite coordination for dealer training sessions
• Plan and organize product and sales related webinars for dealer network
• Assist in gathering input for quarterly dealer newsletter
• Work alongside Director of CounterBalance Sales and Marketing to Plan Dealer Meetings and Dealer Advisory Council Meetings
• Develop subject expertise in Kalmar quote tool, Salesforce and other dealer facing platforms
• Manage demo units and assist with related programs

What you’ll need to succeed

Education:

• Knowledge and skills normally obtained in a Business Administration, Data Analytics or Engineering Bachelor’s degree program.

Experience:

• Prior experience in sales or marketing in a similar industry preferred, not required

Competencies:

• Valid Driver’s License
• Ability to multitask
• Proficiency in Google Docs/Pages/Sheets/Microsoft Office (Excel and PowerPoint)

You will be part of

Kalmar is a global company, and we have operations in 35 countries.

At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested in joining the Kalmar Team?

Please submit your resume/CV to be considered!

Or, you may send your resume directly to brandy.besedich@kalmarglobal.com

Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centers, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,000 people. In 2023, the company's sales on a carve-out basis totaled approximately EUR 2.0 billion.

www.kalmarglobal.com