Sales Operations Lead, Counterbalance

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

Purpose of the position

The purpose of the Sales Operations Lead, Counterbalance is to lead a team that provides administrative support to the Counterbalance dealer network.

Main tasks and responsibilities

• Facilitate and handle the order process for Counter Balanced Sales
• Build and Manage relationships with the dealer network and the end user (customer)
• Coordinate internally with various departments throughout the order process
• Cross-functional collaboration with outside sales force, manufacturing/assembly, engineering, operations, warranty and service personnel
• Sales support for outside sales force, sales material, quotes, etc.
• Coordinate logistics and equipment delivery
• Cooperate with Product Line and MAU facilities located globally
• Coordinate internally with various departments throughout the order placement and shipping process
• Provide sales support for the Regional Sales Managers as appropriate
• Respond effectively and efficiently to internal and customer inquiries including queries relating to orders and/or returns and escalate when required
• Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team
• Liaise with RMs, master scheduler and operations to determine order status and track/maintain delivery timescales to insure timely delivery of orders to customers
• Provide the Sales team market data support, when applicable
• Maintain any sales support databases
• Other duties may be assigned
  
  

What you’ll need to succeed

Education

• Bachelor degree in sales, marketing preferred or equivalent experience.
  
  

Experience

• 1-3 years’ experience in similar position providing administrative support to sales team
• Equipment experience preferred, not required
• Experience working with a dealer network and providing support to the dealer sales team, as well as the end user (customer), when needed
  
  

Competencies

• Self-starter, motivated, high level of curiosity
• The ability to handle difficult and demanding situations and multiple priorities
• Team player
• Ability to work with a team and independently
• Customer focused
• Detail oriented
• Excellent time management and project prioritization skills
• Microsoft Office (Word, Excel, PowerPoint)
• Google Suite (Docs, Sheets, Slides)
• SAP
• SalesForce
• Ability to learn new systems and work processes
  
  

You will be part of

Kalmar is a global organization with operations in 35 countries.

At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested to join?

Please submit your resume/CV to be considered!

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com