What are the responsibilities and job description for the Sales Support Specialist/Customer Services position at Kalmar?
Sales Support Specialist, Counterbalance
We are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future.
Our success starts with a strong focus on the customer, ensuring their needs guide our daily work.
We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together.
Purpose of the Position
The Sales Support Specialist, Counterbalance position provides reporting and market analysis regarding Market Share to the Director of Counterbalance Sales.
This role assists in counterbalance sales efforts and manages 3-4 small market counterbalance dealers.
Main Tasks and Responsibilities
- Maintain CounterBalance Dealer Scorecard
- Manage market intelligence as available through ITA and EDA organizations
- Field Customer Inquiries
- Manage Leads and distribute appropriately to Key Accounts team or dealer network
- Plan and provide onsite coordination for dealer training sessions
- Plan and organize product and sales related webinars for dealer network
- Assist in gathering input for quarterly dealer newsletter
- Work alongside Director of CounterBalance Sales and Marketing to Plan Dealer Meetings and Dealer Advisory Council
- Ad hoc projects as assigned
Requirements
- Bachelor's degree in Business Administration, Data Analytics or Engineering
- Prior experience in sales or marketing in a similar industry is preferred but not required
- Valid Driver's License
- Ability to multitask
- Proficiency in Google Docs/Pages/Sheets/Microsoft Office (Excel and Powerpoint)
About Us
Kalmar is a global company with operations in 35 countries.
We have a diverse range of career possibilities for different backgrounds and ambitions.
We want to bring in new expertise and fresh ideas while providing our existing employees with new and interesting career opportunities.