What are the responsibilities and job description for the Warranty Administrator position at Kalmar?
Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
The Primary responsibility of a Warranty Administrator includes but is not limited to:
- Processing warranty claims and credits.
- Creating warranty reports.
- Providing warranty data to the MAU.
- Maintaining dealer information in the warranty system.
- Training dealer personnel on the warranty system.
Main tasks and responsibilities
- Review/communicate/process terminal tractor warranty claims
- Review/communicate/process terminal tractor parts warranty claims
- Maintain SAP equipment files
- Cross training of warranty responsibilities for the terminal tractor warranty group
- Provide scheduled and ad hoc warranty reports to immediate supervisor and the terminal tractor product line
- Responsible for the collection and administration of the Pre-Delivery and warranty registration forms.
- Responsible for issuing pre-delivery credits to dealers
- Daily communication between dealers, technicians, and terminal tractor product line personnel as related to warranty issues.
- Responsible for vendor recovery claims and reports.
What you’ll need to succeed
Education:
- High School diploma or equivalent required
Experience:
- Minimum of two years hands on technical experience with terminal tractors or comparable equipment
- Previous experience with vehicle warranty systems desirable but not required
Competencies:
- In-depth technical knowledge of the terminal tractor or comparable equipment desirable but not required.
- Above average computer skills, including experience using Google products (Gmail, Calendar, Hangouts, Drive, Slides, Sheets, Docs, etc.) and ERP Systems – LN and SAP preferred.
- Basic MS Excel skills
- Strong interpersonal skills
- Good communication skills (written and spoken)
- Ability to perform with little supervision
- Highly organized and detailed orientated
- Strong customer service skills
You will be part of
Kalmar currently employs more than 4,800 professionals worldwide. One of our most important values is: We do it together. We value team skills, as well as innovativeness, customer orientation, and a willingness to commit to continuous improvement. We work closely with our customers and partners - across language, cultural, and professional borders. We see diversity as a common strength and valuable resource for Kalmar’s future.
Interested to join?
Please submit your resume/CV to be considered!
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.
Salary : $35,700 - $45,200
