Spa Coordinator

Spa Coordinator & Social Media Coordinator

Spa Coordinator: In-clinic aesthetic sales, client care coordinator, and customer service representative.  The responsibilities of this position revolve around creating a best-in-class experience by developing relationships with our clients and sharing expert product knowledge. You will be the first touchpoint for our clients to our brand and the ambassador for your location responsible for creating a positive, welcoming first impression.  You have a passion for aesthetics and are a team player with impeccable service standards. You must be warm, engaging, and enthusiastic while displaying excellent communication skills in person and over the phone.  A natural salesperson with an innate ability to identify opportunities to upsell and cross-sell.  You are empathetic to client needs and concerns, skilled at analyzing and problem-solving, and are an efficient multi-tasker able to manage and execute multiple projects simultaneously.  You are well-organized, detail-oriented, and a self-starter. Priority will be given to applicants with medical aesthetics, skincare, retail beauty, or hospitality experience. Compensation will be based upon the applicant's relevant skills and experience.

Social Media Coordinator: Social media scheduling, content marketing, event planning, promotional activations, and business-to-business collaborations. Your work will include creating social media content, preparing promotional materials, monitoring social platforms, conducting market analysis, and doing outreach.

• Familiarity with marketing software and social media platforms.
• Good understanding of the latest marketing trends and techniques.
• Excellent verbal and written communication skills.
• Outstanding multitasking abilities.

Qualifications:

• Two years medspa/aesthetic/beauty/cosmetic sales or hospitality experience
• Hustle and high energy interested in cultivating a positive team dynamic 
• Confident with high integrity and a client-centric, can-do attitude
• Ability to effectively communicate to clients, peers, and management with proper etiquette
• Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
• Ability to work as part of a team within your clinic and the region as a whole and take initiative independent of direct supervision
• Ability to be nimble and flexible easily as policies, protocols, and business needs evolve
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
• Comfortable assessing client needs and making proper treatment plan recommendations
• Comfortable and confident with various forms of client outreach
• Tech savvy and able to navigate multiple platforms fluently
• Professional demeanor, disposition, and appearance are a must
• Top producer with a track record of success
• Weekend availability is required 

Responsibilities

Sales

• Initiate sales process by scheduling appointments and consultations, describe Kalologie treatments professionally and enthusiastically with an expert knowledge base
• Create client retention with education on additional products and services
• Expand sales with existing clients by introducing new products and services 
• Close sales by creating a sense of credibility, credentialing, and overcoming objections

Client Services

•  Maintain relationships with all new, current, and previous clients and build strong client rapport
• Opening and closing your location, assisting in preparing/turning over rooms as needed, managing front desk duties such as checking clients in/out while ensuring a positive and warm experience, and maintaining a clean and professional clinic always keeping surroundings clean – critical part of our aesthetic presentation
• General location maintenance such as restocking, assisting with any spa needs, and making sure product shelf is always organized and dust-free
• Work collaboratively with providers to ensure premier client experience, future treatment plans, and existing patient follow-up 

Administrative

• Anticipating and submitting location needs to maintain fully stocked supplies
• Assist in ordering supplies and coordinating with manufacturer’s reps
• Product inventory on a weekly basis
• Scheduling trainings and demonstrations with Hyatt spa team
• Adhere to Kalologie policies and protocols
• Assist with administrative duties

Expectations

• Attend, participate, and actively engage in all necessary training, education, and professional development as directed by management
• Execute various forms of daily outreach
• Daily communication: manage all inbound/outbound client calls, texts, emails and web bookings, EOD email, and other needs as requested by management
• Daily sales goal: $2500 full-time, $1500 part-time 1 membership/insider pass
• Daily booking goal: 3 consultations per day
• Daily outreach goal: 35 calls texts 
• Daily treatment follow-up (working collaboratively with providers): 
  • Any New Treatment - Within 2 days
  • Neuromodulators - 14 Days
  • Filler, Microneedling, Facials - 2-4 Weeks
  • Coolsculpting & Laser - 4 Weeks

Social Media

• Work with Marketing Coordinator to develop content calendar with seasonal focus, quarterly objectives, and monthly promotions
• Create content for social marketing including videos, before and after photography, influencers, location videos, staff bios, and giveaways
• Manage Instagram, Facebook and TikTok social media, facilitating online conversations with clients and responding to inquiries
• Present ideas to boost followership and engagement
• Monitor all social media platforms for trending news, ideas, and feedback
• Research competitor marketing and present trends to marketing team
• Present new social media campaign ideas
• Identify and outreach to local businesses for collaboration opportunities
• Help with the planning and hosting of marketing events

This job description is not all-inclusive. In addition, Kalologie reserves the right to amend this job description at any time. 
 

Salary : $2,500