Customer Service Manager

Job Description

Job Description

Description :

Are you a proactive leader passionate about delivering exceptional customer experiences? Kalos Services is seeking a Customer Service Manager to join our dynamic team. In this role, you’ll lead our customer service efforts, ensuring smooth communication, efficient conflict resolution, and the continual improvement of our client interaction processes.

Schedule - Day Shift ( 4 days in office and 1 day remote).

Compensation - $55,000 - $70,000 yearly

Responsibilities :

• Manage Level 2 customer support, stepping in to resolve escalated conflicts and complaints efficiently and professionally.
• Oversee all client communications routing, ensuring messages and inquiries are directed to the appropriate teams in a timely manner.
• Develop and implement customer service processes and best practices to optimize client satisfaction and operational efficiency.
• Act as the primary liaison between customers and internal teams, advocating for client needs and fostering positive relationships.
• Train and mentor customer service representatives, ensuring alignment with company values and goals.
• Analyze customer feedback and develop strategies to address areas of improvement.

Requirements :

Benefits :

At Kalos, we believe in supporting our employees both at work and in life. That’s why we offer a comprehensive and affordable benefits package designed to meet your health, financial, and personal needs.

Our Benefits Include :

Health Insurance :

Dental Insurance :

Vision Insurance :

Additional Perks :

For more details, visit kalosflorida.healthcare.

Salary : $55,000 - $70,000