What are the responsibilities and job description for the Dispatcher position at Kaltec Heating & Cooling & Plumbing?
Job Description
Job Description
Benefits :
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Vision insurance
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and / or operational need.
Coordinate and maintain on call schedules for technicians and after hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Contact customers if there is a delay in there scheduled time.
Perform administrative duties to assist with the overall efficiency of the operation.
Perform other duties as assigned.
Qualifications
High school diploma / GED
Previous experience as a Dispatcher or in a similar position
Excellent typing and data entry skills
Understanding of best practices and procedures for emergency response situations
Strong verbal and written communication skills
Highly organized with the ability to multitask and prioritize projects
Ability to work well under pressure
Geographical knowledge of service area and / or map reading skills.
EEOC Compliance Employer
All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check
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