What are the responsibilities and job description for the Dispatcher position at Kaltec Heating & Cooling & Plumbing?
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Dispatch technicians to service calls and maintain technician schedules.
- Prioritize calls according to customer and/or operational need.
- Coordinate and maintain on call schedules for technicians and after hours procedures.
- Schedule calls, enter service calls, and debrief with technicians.
- Contact customers if there is a delay in there scheduled time.
- Perform administrative duties to assist with the overall efficiency of the operation.
- Perform other duties as assigned.
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent typing and data entry skills
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Geographical knowledge of service area and/or map reading skills.
**EEOC Compliance Employer**
**All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check**
Salary : $16 - $20