What are the responsibilities and job description for the Contracts Administration Manager position at Kalwall Corporation?
About Us:
Join Kalwall Corporation and our innovative team dedicated to creating top-quality translucent daylighting solutions. We pride ourselves on our commitment to precision and excellence, employing state-of-the-art technology and the best employee talent. We are seeking a Contracts Administration Manager to join our team
Responsibilities:
- Lead and manage the Contracts Administration Department to facilitate all activities required to complete projects per customer plans and specifications.
- Motivating team members, fostering a positive team environment and culture.
- Responsible for project planning, scheduling, and monitoring of progress.
- Ensure projects are completed on time and to the highest quality standards.
- Ensure accurate and comprehensive project documentation is maintained and accessible.
- Proactively identify and resolve time-sensitive challenges with a positive, collaborative, solutions-focused approach.
- Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.
- Track and analyze customer success metrics to identify trends, opportunities, and areas for improvement. Use customer feedback to inform strategies that enhance the overall customer experience.
- Collaborate with internal teams to address customer challenges and advocate for customer needs throughout the course of projects to deliver an exceptional customer experience.
- Manage and enhance external and internal customer relationships and handle escalated customer issues to drive customer satisfaction, engagement, and retention.
Qualifications:
- 7-10 years of relevant experience required; previous manufacturing and/or construction experience preferred.
- A minimum of 5 years of experience in a leadership role.
- Strong leadership and team management skills.
- Excellent written and verbal communication skills and people skills with the ability to engage and influence stakeholders at all levels on a proactive basis.
- Organized with strong time management skills along with a keen attention to detail.
- Proficiency in using MS Office. Experience with AutoCAD is a plus.
- Strong understanding of customer success best practices.
- Analytical mindset with the ability to leverage data to inform decisions and strategies.
- Initiative-taking and proactive, with a strong focus on customer outcomes and strong problem-solving, project management, scheduling, and decision-making abilities.
If you're excited by the prospect of leading a talented team at Kalwall Corporation, we'd love to hear from you.
Background check & drug test required
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Manchester, NH 03109: Relocate before starting work (Required)
Work Location: In person
