What are the responsibilities and job description for the Guest Service Agent position at Kalyan Hospitality LLC?
Guest Service Agent at Hampton Inn & Suites delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary.
ESSENTIAL FUNCTIONS:
- Efficiently check guests in and out of the hotel.
- Listens to, anticipates, and fulfills guest needs.
- Provide information to guests about hotel services, facilities, and other amenities
- Take, modify, and cancel guest reservations, noting any special requests.
- Follow established yield management procedures maximizing rate and occupancy daily.
- Post phone charges, valet charges, and other miscellaneous charges to guest accounts.
- Balancing shift work and cash drawers.
- Administer hotel guest payment policies.
- Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff.
- Assist in the verification, balancing and revenue maximization of hotel?s room/suite availability.
- Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested.
- Coordinate with other departments to fulfill special guest requests.
- Communicate hotel facilities and services to guests at check in.
- Answer guest questions regarding local area facilities.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Follow proper key control procedures for issued keys.
- Administer guest safe deposit boxes.
- Know and follow hotel emergency procedures.
- Remain aware of any and all potential security problems and report appropriately.
- Inform Housekeeping of dirty rooms/suites as they become available.
- Update room status as Housekeeping notifies the Front Desk of changes.
- Distribute mail and faxes to guest boxes as well as hotel staff.
- Stock and encourage sales in the sundry shop.
- Maintain an inventory of special guest service items, such as cribs, irons, etc.
- Track status of room/suites used for site tours and room/suites in maintenance.
- Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds.
- Practice safe work habits.
- Maintain coffee availability in lobby.
- Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business.
- Attend and participate in monthly department meetings.
- During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
- Carry out any reasonable request by Management.
