Demo

Guest Service Agent

Kalyan Hospitality
Hopewell, VA Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 5/31/2025

Candlewood Suites Hopewell
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage and transportation arrangements
- Process payments and maintain accurate records of guest transactions
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain cleanliness and organization at the front desk area

Requirements:
- Previous experience in a similar role preferred
- Excellent communication and customer service skills
- Fluent in both English and [Bilingual language]
- Strong phone etiquette and interpersonal skills
- Knowledge of hotel operations and hospitality industry
- Ability to handle difficult situations with patience and professionalism
- Proficient in using computer systems and hotel management software
- Flexibility to work various shifts, including nights, weekends, and holidays

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
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Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Weekends as needed

Work Location: In person

Salary : $13 - $15

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