What are the responsibilities and job description for the Senior Business Consultant position at KamisPro?
We are KamisPro, a rapidly growing software development company seeking a highly skilled Senior Business Consultant. This is an excellent opportunity for a professional to join our team and contribute to the success of our clients.
In this role, you will be responsible for gathering and documenting customer requirements using Agile methodologies. You will work closely with our development team to identify and perform updates to applications, and provide training materials and support to clients.
The ideal candidate will have a strong analytical background and excellent communication skills. A bachelor's degree in computer science or a related field is preferred, along with 3-5 years of experience in a customer-focused position involving technical knowledge of products and services.
Key Responsibilities:
- Gather and document customer requirements using Agile methodologies
- Translate, write, and understand detailed customer and technical requirements
- Respond promptly and appropriately to customer needs and inquiries
- Work closely with development team in identifying and performing updates to applications
- Create training materials pertaining to computer troubleshooting and usage and perform client trainings
- Actively monitor, maintain and resolve technical issues related to cloud-hosted instances
- Perform functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions
- Contribute to other ad hoc inquiries and assist on internal projects as needed
Qualifications:
- A bachelor's degree in computer science or related technology field is preferred
- 3 - 5 years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
- Strong analytical skills and ability to remain highly organized in a deadline-driven environment, while maintaining strict attention to detail
- Ability to write detailed user stories
- Thorough and comprehensive documentation skills
- Experience with data migration validation
- Understanding of SQL and/or Oracle databases
- Self-starter and ability to work independently to meet deliverables
- Excellent listening, interpersonal, written, and oral communication skills
- Ability to prioritize and manage several milestones and projects efficiently
- Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
- High proficiency with analytical tools such as Microsoft Excel and SQL
- Experience working with state agencies and understanding state and federal guidelines and regulations preferred
