What are the responsibilities and job description for the Front Desk Hospitality - Williams / Circle Pines KOA position at Kampgounds Enterprises, Inc.?
The Williams / Circle Pines KOA is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Northern Arizona about an hour from the Grand Canyon, we are a year round park offering camping in RVs, Cabins, Deluxe Cabins, tents & Teepees. Our goal is to create a great camping experience for our guests by offering excellent customer service.
Do you enjoy meeting new people from around the world? Like working outdoors and next to one of the natural wonders of the world? Want to be close to town but enjoy the stars at night? We want to talk to you!
WORKING HOURS & RATES
The working hours for this position can be Monday through Sunday 7am-10pm with high activity on weekends and holidays
15 and up depending on your experience
Successful applicants can expect between 15-40 hours per week depending on the occupancy of the park
This position is seasonal March 15 - October 31st. Ideally candidates are available for the entire season, but if not applicants available for at least 3 months will be considered
Accommodation options available at a nominal fee for employees who meet minimum weekly work hours. More information on accommodation to be discussed during the interview process for interested applicants.
RESPONSIBILITIES
Ensures customers receive a high level of service consistent with our customer service philosophy
Learn and operate campground management system
Communicate with all staff and management using Basecamp System
Enforce campground policies and implement solutions consistent with goals of park
Proactive guest management to ensure positive environment for all guests
Coordinate with Guest Service staff for late guest arrivals
Coordinate with Guest Service staff for problem resolution when applicable
Assists with handling and resolving guest complaints
Check in guests upon arrival and relay all pertinent information about the park & their stay
Facilitate guest ticket purchases for area attractions
Cashier souvenir sales as well as stocking merchandise
Check and answer guest emails and voicemails
Utilize creative problem solving skills
Complete various duties as assigned by manager which can include but are not limited to : light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.
Requirements
Good customer service and communication skills
Ability to multi task and prioritize
Able to work with others and work independently
Professional Appearance and attitude towards guests and fellow team members
Communicate professionally and patiently
Be on your feet during shift and able to lift at least 30 lbs.
Ability to thrive in a fast-paced environment
Demonstrate leadership abilities
Intermediate computer proficiency including email, internet and Microsoft Office Suite
Keep a pulse on the job market with advanced job matching technology.
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