What are the responsibilities and job description for the Outdoor Guest Services - San Diego KOA Resort position at Kampgrounds Enterprises, Inc.?
Description
The San Diego KOA is an award winning outdoor campground resort looking for a dynamic outdoor guest service team member. For over 50 years we have been welcoming guests and families from all over the world. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy being outdoors, meeting new people, and being a leader among your peers we would love to talk to you!
Working Hours
- Seasonal/Part Time
- 20-30 hours/week depending on the occupancy of the campground
- Most hours available in the evenings, weekends and holidays
- Shifts can be scheduled between 7am - 12:30am
- $16.50/hour & up depending on experience
- Reports to the Guest Service Department manager
RESPONSIBILITIES
• Ensures customers receive a high level of service consistent with our customer service philosophy
• Help to ensure the safety of guest and resort property with attentive observation and action
• Coordinate with Office staff for late guest arrivals
• Coordinate with office staff for problem resolution when available
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Enforce Resort policies and implement solutions consistent with goals of park
• Proactive guest management to ensure resort like environment for all guests
• Welcome after hours guests and complete check in process
• Custodial work to maintain high standard of cleanliness in all facilities
• Participate in team training sessions
• Filling LP gas tanks during office hours
• Light pool maintenance
• Other duties as assigned by manager to assist in a successful guest experience
Requirements
• 1 year of experience in hospitality industry
• Good customer service and communications skills
• Able to work with others and work independently
• Licensed Driver-able to operate light vehicles safely on and off property
• Professional Appearance and attitude towards guests and fellow team members
• Communicate professionally and patiently
• Be on your feet during shift and able to lift at least 50 lbs.
• Ability to thrive in a fast-paced environment
• General knowledge of maintenance and use of common repair tools
• Bilingual (English and Spanish) a plus
Salary : $17
