Field Supervisor

Prince Telecom is looking for a Field Supervisor to join our team. As a leader, you will mentor, support, and grow your team as they help connect America.

The Field Supervisor will be responsible for leading a team of technicians in the installation and repair of residential and business services. This includes basic and multi-line telecommunications equipment, advanced services, inside wire, service drops and fiber locates as required. Must have high attention to detail and accurately report information on a daily basis. An emphasis on customer service and strong communication skills are required.

We provide paid training, a company vehicle, full benefits, and tuition assistance.

Salary : $55,000 - $60,000 (based upon skill level)

Job Type : Full-Time

What you will do :

Supervise a team of FTTH in-home and SMB installation technicians.

Coach, counsel, and evaluate performance of field staff.

Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.

Identify problem areas in the department and communicate problems / possible solutions to the Project Manager.

Develop procedures and implement them to better organize the team / department.

Assign duties, responsibilities, and scope of authority to technicians.

Assist in recruitment and training efforts.

Assist in warehousing and logistics support as needed to supplement the warehouse staff.

Establish, implement, and maintain operating standards and procedures for project reporting and documentation.

Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents.

Perform quality control inspections and correct / coach any issues found.

Interface with customers to resolve complaints and damages resulting from installation work.

Perform various field technician duties as needed.

Perform other duties not listed here, as they arise and are assigned to you.

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What we are looking for :

Minimum 1 year fiber optic or cable installation experience.

High School Diploma or G.E.D.

Able to work a very flexible schedule.

Able to work in a fast paced time sensitive environment.

Ability to handle multiple tasks and last-minute changes.

Exceptional customer service experience.

Team player.

Former supervisory experience a plus.

Valid driver's license required.

What you’ll get…

Company vehicle, cell phone, lap top, etc...

Weekly paychecks

Growth Opportunities

Health Insurance : Medical, Dental, Vision and Prescription Plans

Flexible Spending Accounts

Short- and Long-Term Disability

Supplemental Life and AD&D

401(k) Retirement Savings w / Company Match

Stock Purchase Plan

Company Discounts

Legal Insurance

Paid Time Off and Holidays

Tuition Reimbursement for select programs

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https : / / www.dol.gov / ofccp / regs / compliance / posters / ofccpost.htm)

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.

Salary : $55,000 - $60,000