What are the responsibilities and job description for the Solutions Engineer position at Kandji?
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we're bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji's valuation to $850 Million.
Since Kandji's Series C in 2021, the company has seen a 600% increase in annual recurring revenue, and its customer base has grown nearly 4X across 40 industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes' Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As a Solutions Engineer at Kandji, you will serve as a technical advisor and subject matter expert on Apple device management for our prospects, internal teams and our growing customer base. Acting as a trusted resource, you'll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Kandji's capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Kandji's value, and foster long-term relationships.
How you'll make a difference day to day
- Consult and Educate : Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Kandji addresses complex device management challenges.
- Collaborate Cross-Functionally : Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding. Develop and refine resources-such as scripts, API examples, documentation, and training materials-to empower both customers and colleagues.
- Advise and Troubleshoot : Serve as a second- and third-level escalation point for technical issues. Work directly with Support to identify, investigate, and resolve complex technical cases, ensuring customers receive timely and accurate solutions.
- Influence Product Direction : Act as the customer's voice within Kandji, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams. Help shape the product roadmap by sharing trends and insights gleaned from customer interactions.
- Drive Continuous Improvement : Assist in refining internal processes and onboarding experiences for Kandji prospects that turn to customers. Provide guidance on best practices, engage in knowledge sharing, and continuously seek ways to enhance Kandji's technical resources.
- Maintain Technical Mastery : Stay current on Apple platform developments, MDM standards, and ecosystem integrations. Be prepared to handle a wide range of inquiries-from networking and directory services to security and SSO integrations.
Time Allocation
Travel
We'd love to hear from you if you have
Nice to haves, but NOT required
Why Join Kandji?
If you're passionate about technology, eager to help customers succeed, and excited about building the future of Apple device management, we encourage you to apply and join our team at Kandji. >
Benefits & Perks
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
