What are the responsibilities and job description for the Staff Product Manager, Experience position at Kandji?
About Kandji
If the following job requirements and experience match your skills, please ensure you apply promptly.
Kandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.
Device Harmony is our vision for tearing down the wall between IT and InfoSec to keep every Apple user secure and productive, using connected intelligence and automation. By choosing a career with Kandji, you will play an integral role in contributing to making our vision a reality. Backed by world-class investors such as Tiger Global, Greycroft, B Capital Group, Okta Ventures, the Spruce House Partnership, and First Round Capital, Kandji has raised over $100 M in capital to date.
Trusted by industry leaders, Kandji’s rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more.
Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta’s 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products!
The Opportunity
We are hiring a Senior Product Manager to lead the creation of exceptional user experiences across all customer touchpoints at Kandji. Reporting directly to the Head of Product, you’ll work horizontally across R&D teams to advocate for the customer and ensure a seamless, consistent experience. Your focus will include decreasing customer’s time to value by streamlining customer onboarding, streamlining in-app billing, automating business workflows, and building / enhancing internal tools. Your passion for improving customer interactions will drive product success and customer satisfaction.
How you will make a difference day to day :
- Shape and refine the product vision and strategy for customer experiences, ensuring alignment with the company’s goals and focusing on key areas like onboarding, billing, and workflow automation.
- Dive deep into user research, analyzing customer feedback and market trends to identify areas for improving the end-to-end customer journey.
- Oversee the product development lifecycle for experience-focused initiatives, ensuring seamless execution and timely delivery of impactful improvements.
- Lead by example, inspiring cross-functional teams to adopt a customer-first mindset, ensuring that a deep understanding of user needs drives every decision and product enhancement.
- Collaborate with engineering, design, and operations teams to deliver cohesive, user-friendly solutions while leading efforts to automate manual processes, driving operational efficiencies that benefit customers and reduce CAC / time to value.
- Champion a clear product vision that aligns with the company’s mission, galvanizing teams around shared goals and empowering them to contribute to an exceptional customer experience.
- Partners with Revenue and Finance leadership to define multi-currency payment and tax strategies.
- Regularly assess product performance and user feedback, identifying opportunities for ongoing innovation and enhancement.
- Make strategic prioritization decisions, balancing customer needs, market demands, and business objectives to deliver the most value.
Minimum Qualifications :
Preferred Qualifications :
160,000 - $190,000 a year
These requirements are for the strongest, ideal candidate. Even if you do not outperform every bullet point, Kandji encourages you to apply. We promote a diverse, equitable, and inclusive culture and recognize that even the strongest candidates won’t have all desired experiences and qualifications.
Benefits & Perks
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
J-18808-Ljbffr
Salary : $160,000 - $190,000
