What are the responsibilities and job description for the Technical Content Specialist position at Kandji?
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600% increase in annual recurring revenue, and its customer base has grown nearly 4X across 40 industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As part of the Support Operations team, the Technical Content Specialist plays a critical role in the creation and maintenance of Kandji’s industry-leading Knowledge Base. This position is central to ensuring that both human users and automated systems have access to accurate, well-organized, and user-friendly information.
The Technical Content Specialist will focus on developing and refining Kandji’s Knowledge Base content, with an emphasis on making complex technical concepts accessible to diverse audiences. This role requires a combination of technical writing expertise, experience with Apple Device Management (MDM), and a strong understanding of writing for artificial intelligence. Collaboration with product managers, engineers, and support teams will be essential to ensure documentation meets evolving needs.
Required to work on-site in our Coral Gables office Monday - Friday.
How you'll make a difference day to day:
Minimum qualifications:
Benefits & Perks
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600% increase in annual recurring revenue, and its customer base has grown nearly 4X across 40 industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As part of the Support Operations team, the Technical Content Specialist plays a critical role in the creation and maintenance of Kandji’s industry-leading Knowledge Base. This position is central to ensuring that both human users and automated systems have access to accurate, well-organized, and user-friendly information.
The Technical Content Specialist will focus on developing and refining Kandji’s Knowledge Base content, with an emphasis on making complex technical concepts accessible to diverse audiences. This role requires a combination of technical writing expertise, experience with Apple Device Management (MDM), and a strong understanding of writing for artificial intelligence. Collaboration with product managers, engineers, and support teams will be essential to ensure documentation meets evolving needs.
Required to work on-site in our Coral Gables office Monday - Friday.
How you'll make a difference day to day:
- Public Knowledge Base Development: Create, update, and optimize customer-facing Knowledge Base articles to ensure clarity, accuracy, and usability.
- Internal Knowledge Base Enhancement: Develop and maintain internal documentation to support the efficiency of the Support team and related tools.
- Collaborate with cross-functional teams—including product managers, engineers, and support staff—to gather insights and understand documentation requirements.
- Write clear, concise content that simplifies complex technical concepts for both technical and non-technical audiences.
- Apply SEO best practices to improve the discoverability and accessibility of Knowledge Base articles.
- Stay informed about real-world challenges by occasionally engaging in Support Engineering tasks to ensure documentation remains relevant and effective.
Minimum qualifications:
- Experienced in managing or administering Apple devices (e.g., macOS, iOS) within an MDM environment.
- Proven background in Support Engineering or Technical Support roles.
- Demonstrated expertise in technical writing, preferably within the technology or software industry.
- Strong understanding of SEO principles and their application in technical documentation.
- Exceptional written communication skills with a keen eye for detail.
- Ability to quickly understand complex technical concepts and translate them into clear, concise content tailored for various audiences.
- Familiarity with content management systems (CMS) and documentation tools.
- Experience collaborating across teams to align documentation with product development and user needs.
Benefits & Perks
- Competitive salary
- 100% individual and dependent medical dental vision coverage
- 401(k) with a 4% company match
- 20 days PTO
- Kandji Wellness Week the first week in July
- Equity for full-time employees
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility Benefits
- Working Advantage Employee Discounts
- Free onsite fitness center
- Free parking
- Lunch 5 days/week
- Exciting opportunities for career growth
- An outstanding, inclusive culture
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
