What are the responsibilities and job description for the Customer Service Representative position at Kanger lawns?
Company Overview
Kanger Lawns is dedicated to leading in residential lawn care services in Omaha, NE. Our mission is to lead in customer service, quality, and ease of partnership for residential lawn care customers.
Summary
We are seeking a Customer Service Representative to join our team at Kanger Lawns. In this role, you will be the first point of contact for our new and existing customers. The goal is to facilitate quotes and questions for customers.
Responsibilities
- First point of contact for call, emails, and texts from customers, leads and calls.
- Use Customer relationship management software (Service Autopilot) to input customer data.
- Send and follow up with basic service quotes like mowing, fertilizing, and snow.
- Communicate with existing customers to update billing, and organize feedback into tickets assigned to other teammates.
- Schedule basic services like mowing, fertilizing, and snow removal.
Requirements
- 1 Year customer service or office assistant experience, preferably in a blue collar company.
- Friendly demeanor and comfortable talking to people on the phone.
- Excellent communication skills, both verbal and written.
- Good organization skills and time management to balance the different inflows of customer leads and inquires.
- Working in an office setting at our shop.
We'd love to hear from you and see how you can join our team and help us to continue to grow.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- This would not be a remote position, please confirm your ability to work out of the office in our shop.
- Have you ever used the CRM software Service Autopilot, Jobber, LMN, or Copilot before?
Ability to Commute:
- Omaha, NE 68136 (Required)
Ability to Relocate:
- Omaha, NE 68136: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $25