What are the responsibilities and job description for the ServiceNow Test Consultant position at Kani Solutions?
Job Details
ServiceNow Test Consultant
Location: Raleigh, NC (Hybrid)
Hire Type: Contract (36 months with good chances of extension)
Hire Type: Contract (36 months with good chances of extension)
Key Responsibilities:
Develop and lead a comprehensive testing strategy across all phases of the SDLC - functional, regression, integration, performance, and user acceptance testing (UAT)
Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices
Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts
Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation
Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements
Report progress, test metrics, risks, and quality status to project leadership and key stakeholders
Maintain adherence to internal standards, security policies, and ServiceNow governance
Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities
Mentor team members and end-users on testing best practices and ATF usage.
Develop and lead a comprehensive testing strategy across all phases of the SDLC - functional, regression, integration, performance, and user acceptance testing (UAT)
Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices
Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts
Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation
Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements
Report progress, test metrics, risks, and quality status to project leadership and key stakeholders
Maintain adherence to internal standards, security policies, and ServiceNow governance
Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities
Mentor team members and end-users on testing best practices and ATF usage.
Required Qualifications:
Bachelor's degree in a related discipline and 6 years' experience in a related field.
Bachelor's degree in a related discipline and 6 years' experience in a related field.
Alternate Combinations:
Master's degree and 4 years' experience
Ph.D. and 1 year of experience
10 years' experience in a related field
Strong grasp of ServiceNow modules and platform functionality
Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail)
Proven success designing test cases for functional, regression, and integration testing
Hands-on experience with API testing (REST, SOAP)
Familiarity with development methodologies: Agile, Scrum, Waterfall, Kanban
Skilled in coordinating and facilitating UAT, including stakeholder communication and training.
Master's degree and 4 years' experience
Ph.D. and 1 year of experience
10 years' experience in a related field
Strong grasp of ServiceNow modules and platform functionality
Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail)
Proven success designing test cases for functional, regression, and integration testing
Hands-on experience with API testing (REST, SOAP)
Familiarity with development methodologies: Agile, Scrum, Waterfall, Kanban
Skilled in coordinating and facilitating UAT, including stakeholder communication and training.
Preferred Qualifications:
ServiceNow certifications: CSA, Implementation Specialist, or Application Developer
Experience with ServiceNow's Test Management module
ISTQB or Certified Agile Tester (CAT) certification
Background in cloud or managed services environments (MSP experience a plus)
Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable)
Experience with load/performance testing tools.
ServiceNow certifications: CSA, Implementation Specialist, or Application Developer
Experience with ServiceNow's Test Management module
ISTQB or Certified Agile Tester (CAT) certification
Background in cloud or managed services environments (MSP experience a plus)
Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable)
Experience with load/performance testing tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
