Medical Records Clerk

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid’s Club

A Kaniksu Community Health Medical Records Clerk is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

Under the direction of the KCH Director of Nursing, Director of Clinical Operations and Medical Staff Providers and as a member of the Kaniksu Community Health Patient Centered Medical Home (PCMH) Team, a typical day might include of a Medical Records Clerk might include;

• Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
• Completes release of information requests including retrieving patient's medical chart, scanning medical record accurately and correctly, and transmitting daily; according to requests.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release and confidentiality.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Completes specific daily and monthly Medical Records task lists.
• Processes and files incoming and outgoing mail from physicians, hospitals, agencies, and other health care entities.
• Opening of office duties: Remove telephones from night status. Check messages on voicemail and respond promptly or transfer to the appropriate staff member.
• Provide excellent customer service as one of the first points of contact for Kaniksu Community Health.
• Understand and can accurately convey general information about Kaniksu Community Health including, but not limited to services, locations, and providers.
• Consistent tact and graciousness in dealing with members of the public as well as continuous professionalism with patients and co-workers.

Experience Needed to Land this Gig:

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• 1-3 years' experience in handling medical records in a healthcare facility, Preferred
• Familiarity with medical terminology.
• Must have advanced understanding of healthcare policies and procedures to properly keep accurate records.
• Ability to maintain corporate confidentiality and HIPPA compliance.
• Basic computer skills to scan, organize and access electronic health records.
• Excellent oral and written communication skills; bilingual in English/Spanish desirable.
• Must have strong data entry skills and attention to detail to ensure accuracy.
• Excellent time management and critical thinking skills.
• The ability to work in the absence of direct supervision, stay on task and see job at hand through to completion.
• Personal commitment to the organization’s mission and values

Work Schedule:

Full Time

No. of Hours/week - 40

4x10s