What are the responsibilities and job description for the Hostess/Host position at Kanji Izakaya?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team in the restaurant industry. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless dining experience. This role requires excellent customer service skills, effective communication, and a passion for hospitality. As a Host/Host, you will play a crucial role in setting the tone for our guests' experience and managing guest relations.
Responsibilities
- Greet and welcome guests as they arrive at the restaurant with a friendly demeanor.
- Manage reservations and ensure efficient seating arrangements to optimize flow.
- Communicate effectively with guests regarding wait times and special requests.
- Assist in maintaining the cleanliness and organization of the front-of-house area.
- Handle phone inquiries with professionalism, providing information about menu items and services.
- Utilize POS systems to manage guest seating and track reservations accurately.
- Help resolve any guest concerns or issues promptly to ensure satisfaction.
- Collaborate with waitstaff and kitchen staff to ensure smooth service operations.
Requirements
- Previous experience in customer service or hospitality is preferred, especially in a restaurant setting.
- Strong communication skills with the ability to engage positively with guests.
- Familiarity with guest services principles and food service operations.
- Excellent phone etiquette and ability to handle inquiries professionally.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A team player who can help foster a welcoming atmosphere for both guests and staff.
Join us in creating memorable dining experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
Shift:
- Night shift
Work Location: In person
Salary : $13